Why isn’t my class membership or class pack showing

There are several reasons why your class membership or class pack may not be visible to clients. Below are the most common reasons and solutions:

1. Class Membership or Class Pack is Set for “First-Time Clients Only”

When creating a bundle, you have the option to make it available exclusively for first-time clients. This can be useful if you want to offer a discounted or free bundle to new clients. However, once a client has registered for any of your classes, they will no longer see this bundle.

• Solution: If you want this bundle to be available to clients who have already registered for classes, edit the bundle and uncheck the “First-time clients only” box.

2. User Already Has an Active Recurring Membership

A user can only have one active recurring membership at a time. If they already have an active membership, they won’t be able to see or purchase another until they cancel the current one.

• Solution: To allow users to switch memberships, guide them through the process of canceling their existing membership. You can find a tutorial on how to do this here.

3. Bundle Isn’t Available for the Specific Class

When a user registers for a specific class, all applicable purchase options are shown at checkout, including single class pricing and available bundles. However, if the bundle does not include the class type or has expired, it will not be displayed as an option.

• Solution: Ensure that the bundle includes the class type in question and that the bundle is not expired before the class date.

Need Further Help?

If you have any further questions or need assistance, please email us at hello@classfit.com.