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Getting Started
- Creating your ClassFit account
- Adding your terms and conditions / waiver
- Create a class
- Creating discount codes
- Connecting to Stripe without an existing account
- How to activate/deactivate your payment plan
- How to change your payout timings on your Stripe dashboard
- Connecting to Stripe with an existing account
- How to take a screen recording
- Adding your branding
- Creating class packages
- Adding teacher profiles
- Connecting to Zoom and creating online classes
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to switch between organizer and participant/attendee views
- Linking to your profile
- Setting up your profile
- Can I integrate my calendar on a wordpress.com website?
- How clients purchase packages
- How to set the dates you get paid
- Helping clients to sign up
- How to find the contact details of a studio or business
- How to export payment data
- Creating a service
- Booking a service
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- Adding a video to your content library
- Transitioning customers to the new system
- Adding your calendar to your wordpress.org or HTML website
- Connecting to Mailchimp
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Account
- Can I use ClassFit without a website?
- The difference between check-in policies and refund policies
- How to create a Standing Reservation
- How to create a Course
- How can I track my account and customer activity
- How to change your email address
- Why can’t I edit my class
- Setting up Payroll
- How to remove or update payment card details
- Refunds made to expired payment cards
- Unable to Login
- How to add a medical questionnaire / intake form
- Can I book several people into the same class with the same account?
- How do I enable/disable minimum numbers not reached emails?
- Why isn’t my class showing when I create a discount code
- Why isn’t my class showing when I create a package?
- How to see how many spaces are left in a class
- How to change your password
- Tell me about your data privacy policy
- How to hide and show cancelled classes
- How to add a credit to a client’s account
- How to drop out of a class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- How can I view medical / intake form data for my clients
- Do my clients need an account to book classes
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- How to create a class using a template
- How to stop emails going into junk
- Issues uploading images
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Switching to a new Zoom account
- Why is some text, or a button missing from my calendar widget?
- How can I see which clients have booked into my classes
- Why is my discount code not working?
- How to get reports from Stripe
- How to Customize your Email Branding
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Classes
- Make your classes recur
- How can I see who registered for my classes
- How to print a list of class attendees
- How to offer free classes or trials
- How to add multiple instructors to a class
- My Zoom classes show on ClassFit, but my Zoom meetings don’t show in Zoom
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to offer different pricing levels for classes
- Editing or deleting a class
- Banning and unbanning members
- Manually add, edit, cancel or pause a package
- How to add, edit and delete custom questions in the medical form
- How to make my members add their numbers while booking
- Choosing when clients can make bookings
- Emailing your class
- Creating a class with or without a drop-in price
- I’m having issues with my Zoom settings
- Why is my package not showing?
- Adding clients to classes
- How can clients find my classes
- Why aren’t my classes showing up
- Pausing recurring classes
- How waitlists work
- How to add a phone number to your customer’s profile
- How to check which classes I’ve booked into
- Checking in clients to classes
- How to join Zoom classes
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Clients
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Memberships and Class Packs
- How to refund a client
- How do I check how many classes I have left in my package?
- Unable to make online payment
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Why isn’t my class membership or class pack showing
- How to check how many classes are left in a class pack or membership
- Why did a membership stop / not recur
- How to cancel a recurring membership
- How recurring memberships work
- How to view all purchased packages
- Editing class packages
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Integrations
- How to export a CSV Sales Report
- Adding your calendar to your Shopify account
- Adding your calendar to your Wix website
- Adding your calendar to your Weebly website
- Adding your calendar to your Squarespace website
- Adding your calendar to your GoDaddy website
- Adding your calendar to other website builders
- Adding your calendar to your wordpress.org or HTML website
- Connecting to Mailchimp
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Payments
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Other Tools
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Mobile Apps
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Client Support
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Troubleshooting
I’m having issues with my Zoom settings
ClassFit creates Zoom meetings for you based on your Zoom account and meeting settings. Some customers have reached out to us and said that the meetings that ClassFit have created for them don’t quite match with their settings.
Zoom has several tiers of settings, and it might be that your account settings are overriding your meeting settings. For example, it might be that you require a passcode for your meetings, but the setting is not locked on an account level. If the passcode requirement setting is not locked on an account-level, the new meetings that you create may look correct, but requests made on your behalf by ClassFit or any other party may not.
In order to resolve this, you can lock their passcode requirements settings on their account, to ensure that meetings scheduled via ClassFit or any other third party automatically require a password. To do so, you need to click the Lock button from their Account Settings page.
Note – Each Zoom account has several pages with settings such as your Profile Settings page, and your Account Settings page. It’s important to check each of these to make sure all settings are correct.
For more guidance on Zoom settings, please see Zoom’s knowledgebase pages below or contact Zoom support directly from within your Zoom account.