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How recurring memberships work

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In this article, we’ll explain how recurring memberships function and how they differ from class packs.

The Differences Between Class Packs and Recurring Memberships

  • Class Packs:
    A class pack is a one-time purchase that provides a specific number of class credits. These credits are valid for a certain number of days from the purchase date. Both the number of credits and the expiration period are set by the studio and can be adjusted at any time. Once all credits are used or the class pack expires, it cannot be used again, and clients cannot book classes beyond the expiration date.
  • Recurring Memberships:
    A recurring membership is an ongoing, automatic membership that renews either weekly or monthly. Once purchased, it will automatically renew every 7 days (weekly) or 30 days (monthly). The client is automatically charged for the membership at each renewal, and new class credits are automatically added to their account. Because memberships renew automatically, clients with memberships can register for classes ahead of their renewal date.

Canceling a Membership

If you wish to cancel an existing membership, ensure you are in Participant view and follow these steps:

Once on the profile page, go to My Packages. Then toggle OFF the status for renewal.

Client-facing calendar navigation bar with the My Packages tab highlighted for managing a membership

ClassFit will then ask you to confirm that you want to cancel the membership. Click Cancel renewal if you are sure.

Pausing a Membership

While clients cannot pause memberships on their own, studios have the ability to pause memberships. If you need to pause your membership—due to an injury, for example—please contact your studio directly to discuss this option.

If you have any additional questions or need assistance, please contact us at [email protected].

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