Flexible Refund Policies
Refund policies to suit your business including our innovative ‘Refund if Replaced’ policy
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30 day free trial
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No credit card required
Flexible Refund Policies
Refund policies to suit your business including our innovative ‘Refund if Replaced’ policy
-
30 day free trial
-
No credit card required
Flexible Refund Policies
Refund policies to suit your business including our innovative ‘Refund if Replaced’ policy.
Flexible Refund Policies
Refund policies to suit your business including our innovative ‘Refund if Replaced’ policy.
Sign up for free → Book a demo
Flexible Refund Policies To Suit Your Business
You decide whether to offer refunds and under what terms. ClassFit gives you flexible settings so you can create policies that fit your business and your members.
For cancelled class places, you can choose the terms that work best for you – including our Refund if Replaced option that refunds customers automatically only when their spot is taken by another customer.
Set the rules that work for you
Choose no refunds, fixed refund windows or flexible terms for each class or service.
Automate refunds when places are filled
Use Refund if Replaced to issue refunds automatically only when a cancelled spot is taken by someone else.
Our Unique ‘Refund if Replaced’ Feature
Unique to ClassFit is our ‘Refund if Replaced’ functionality, where you can opt to only offer refunds if your customer is replaced by another class participant.
Protect your revenue
Avoid last-minute cancellations impacting your income – only refund if the spot is filled.
Happy customers
Encourages customers to drop out as soon as they know they can’t make it, increasing the chance of a replacement.
Flexible & fair
It’s your policy – you choose when and how ‘Refund if Replaced’ applies to your classes.
Real feedback from studio owners
ClassFit has been a breath of fresh air - it's clean, easy to use and affordable. Any time I need help I get a quick response from a human. I'm so grateful something like ClassFit has finally come around.
Chapter Five Yoga
The best thing a client has told me about ClassFit? - "I have to ask my husband to help me with just about every website I use. But I can sign up for one of your barre classes without any help from him!"
Sandra's Studio Of Dance
I’ve loved using the ClassFit software for my yoga business over the last few years. It’s super easy to navigate and make changes and the team are so helpful and responsive with anything I have questions about.
Village Yoga Life
ClassFit has been amazing for my business! I love the pricing and the best part is if I have a question, I get a real response in a short amount of time. I would absolutely recommend ClassFit!!
She Is Fierce
I've tried more expensive booking software in the past and never found anything that fits my needs as well as ClassFit. It's super affordable and perfect for a small business like mine.
Hazel Zumba Fitness
I love that ClassFit is uncomplicated and extremely easy to use. It allows myself and my teachers to focus on teaching classes rather than admin, which after all is the most important thing!
Soul Seed Yoga
I love the fact that ClassFit is a one-stop shop: I can create a timetable, embed it on my website or use the app; take payments and offer the option of online or offline – I love its versatility.
Steve DoidgeSDH Fitness
Now that I use Classfit, it's like having my own PA. Bookings, waitlists, packages, intake forms all done and the list keeps going! Classfit has been my saviour.
Encore Pilates Fitness
I absolutely love ClassFit! It’s helped my business to grow and taken a huge admin burden off me. It’s great value for money and the teams are really responsive and always improving the platform and services!
Sangat Yoga
ClassFit for me has been a god send! It’s so user friendly and the support given by the team has been brilliant. They respond super fast and make sure any question you have is fully answered. I highly recommend ClassFit!
Laura WilkinReform with me
We selected ClassFit to manage all facets of our new business and it has exceeded expectations. It's intuitive and easy to use with great customer support and does everything we need. Highly recommended!
SoulShine Pilates and Yoga
I needed a straightforward system to list my classes and take payments. The ClassFit team have always been extremely helpful and responsive to me and my students. Many years later it's still serving me well!
Martha Randall
I wholeheartedly recommend ClassFit! Using it for a year now has been my best decision, and their excellent customer service ensures any concern is swiftly addressed.
Energize Z Fitness
ClassFit has definitely helped me build my class attendance. The app is intuitive so my yogis can classes really easily. And if I've ever had an issue, it's always been sorted the same day for me.
Barefoot Yogini
Questions?
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Contact us →What are my options for offering refunds for my classes?
ClassFit offers three base types of refunds; no refunds, ‘Refund if Replaced’ and 100% refunds with a variety of time options, including 1 hour, 3 hours, 6 hours, 12 hours, 24 hours and 48 hours. The variety of options available allow you to determine the best route for your business and customers with enough flexibility to be fair to everyone.
How do I choose the right refund policy?
Choosing the right refund policy for your fitness or wellness classes comes down to personal preference as well as knowing your customers. Some customers are more price sensitive than others and some classes and times have higher cancellation rates than others. If you're unsure which policy to use, you can test different policies on different classes and garner feedback. ClassFit is flexible enough to allow you to set a different policy for every class if you wanted to – although we would recommend just settling on just one refund policy eventually to avoid confusion amongst your customers. Then once you gain this feedback you can settle on the right solution for your business.
How does 'Refund if Replaced' work?
We want your customers to love you, whilst ensuring that your business and time are treated fairly. Unfortunately, most dropouts happen at the last minute, even when customers may know they are unlikely to attend much earlier. They sometimes don't communicate this when there is no incentive to drop out sooner, hoping to still make it. However this places all of the financial risk on you. ‘Refund if Replaced’ is a fairer, more human approach to refunds.
Our optional ‘Refund if Replaced’ feature really imitates the ‘no harm, no foul’ rule. It offers a more human approach to dealing with people, and helps to align everyone's goal towards keeping your classes fuller. Once your class is full, a client who drops out will only receive a refund if they are replaced – putting the onus on them to drop out as soon as they think they won't be able to attend, giving them the best chance of being replaced. It gives your booked customers a safety net, and your waitlist customers a better chance of attending your classes. Finally, it ensures that you are never left chasing a last minute replacement and that you are never left out of pocket.
How will my clients be notified of my refund policy?
Once you set your refund policy, it will be available to view under the details section of every class and we will ask every customer of yours to agree to your terms, including your waiver and refund policy before they confirm their attendance in your class. If you embed your calendar in your website using our calendar widget, your policy for each class will be visible under ‘View details’ within your calendar. If you opt to use your ClassFit profile page for bookings instead, then your refund policy will be visible under the class detail page within ClassFit.
Book a personal tour with our Customer Support team
Want to see if ClassFit is right for you? We offer one-to-one demos with our customer support team where we give you a tour of the platform and answer any questions you might have.