I’m having issues with the iOS app

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Our development team work hard to try to keep our apps bug free, but every now and again a bug will appear. We’ve outlined below what the best course of action for each issue is.

Make sure you have the latest version of the app

Go to the App Store, find ClassFit and update your app to the latest version. Then check to see if this has resolved your issue.

Report it

If you are having an issue not already outlined in this document, please report it to us. The more information we can get about your specific scenario, the quicker we can fix it for you. Please email us at hello@classfit.com with the following information:

  • A clear description of your error
  • A clear screenshot, or if possible a video of the issue
  • The type of device your are using (iPad Pro, iPhone X etc) – guide here
  • What version of the app you have – guide here
  • What version your Apple software is – guide here.

Try our web app instead

Our web app is always a few steps ahead of the mobile apps. It’s more stable and has more features. Simply go to www.classfit.com and login there as you would in the iOS app. This is also mobile friendly, so you can login and use this just as you would the iOS app.

If you need any further help with this, please email hello@classfit.com.

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