Why didn’t I receive an email?

We send emails from time to time to confirm actions and purchases, and to update you on classes. Sometimes, you may be expecting an email but do not see it. We use Mailgun to send all our emails, which gives us a comprehensive overview of when emails were sent, received, and any issues that might occur. Below are common reasons why you may not receive an email and what you can do about it.

You Haven’t Verified Your Email Address

When you sign up, we ask you to verify your email.

The verification email should arrive in your inbox shortly afterward. If it doesn’t, please check your junk and/or spam folders. Once you have opened the email, click “Verify email” and you will be taken back to the login page, where you will now be able to log in.

The Email Was Filtered Into Your Junk Mail

Sometimes, emails are mistakenly filtered into your junk or spam folder. Some email providers offer several folders, such as “spam” and “junk,” making it even harder to find these emails. We recommend you thoroughly check these folders. If you find the email, mark ClassFit as a “safe sender” or “not junk” to ensure that you receive future emails directly into your inbox.

Your Email Provider Has Filtered ClassFit

In some cases, your email provider may completely block the receipt of an email by marking it as spam. This can happen if other users of this email provider have previously marked ClassFit emails as junk. Unfortunately, there is very little we can do about this, and we recommend signing up with a more established email provider that recognizes ClassFit as safe, such as Gmail.

If you need any further help with this, please email us at hello@classfit.com.