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Getting Started
- Creating your ClassFit account
- Adding your terms and conditions / waiver
- Create a class
- Creating discount codes
- Connecting to Stripe without an existing account
- How to activate/deactivate your payment plan
- How to change your payout timings on your Stripe dashboard
- Connecting to Stripe with an existing account
- How to take a screen recording
- Adding your branding
- Creating class packages
- Adding teacher profiles
- Connecting to Zoom and creating online classes
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to switch between organizer and participant/attendee views
- Linking to your profile
- Setting up your profile
- Can I integrate my calendar on a wordpress.com website?
- How clients purchase packages
- How to set the dates you get paid
- Helping clients to sign up
- How to find the contact details of a studio or business
- How to export payment data
- Creating a service
- Booking a service
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- Adding a video to your content library
- Transitioning customers to the new system
- Adding your calendar to your wordpress.org or HTML website
- Connecting to Mailchimp
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Account
- Can I use ClassFit without a website?
- The difference between check-in policies and refund policies
- How to create a Standing Reservation
- How to create a Course
- How can I track my account and customer activity
- How to change your email address
- Why can’t I edit my class
- Setting up Payroll
- How to remove or update payment card details
- Refunds made to expired payment cards
- Unable to Login
- How to add a medical questionnaire / intake form
- Can I book several people into the same class with the same account?
- How do I enable/disable minimum numbers not reached emails?
- Why isn’t my class showing when I create a discount code
- Why isn’t my class showing when I create a package?
- How to see how many spaces are left in a class
- How to change your password
- Tell me about your data privacy policy
- How to hide and show cancelled classes
- How to add a credit to a client’s account
- How to drop out of a class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- How can I view medical / intake form data for my clients
- Do my clients need an account to book classes
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- How to create a class using a template
- How to stop emails going into junk
- Issues uploading images
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Switching to a new Zoom account
- Why is some text, or a button missing from my calendar widget?
- How can I see which clients have booked into my classes
- Why is my discount code not working?
- How to get reports from Stripe
- How to Customize your Email Branding
- Show Remaining Articles26 Collapse Articles
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Classes
- Make your classes recur
- How can I see who registered for my classes
- How to print a list of class attendees
- How to offer free classes or trials
- How to add multiple instructors to a class
- My Zoom classes show on ClassFit, but my Zoom meetings don’t show in Zoom
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to offer different pricing levels for classes
- Editing or deleting a class
- Banning and unbanning members
- Manually add, edit, cancel or pause a package
- How to add, edit and delete custom questions in the medical form
- How to make my members add their numbers while booking
- Choosing when clients can make bookings
- Emailing your class
- Creating a class with or without a drop-in price
- I’m having issues with my Zoom settings
- Why is my package not showing?
- Adding clients to classes
- How can clients find my classes
- Why aren’t my classes showing up
- Pausing recurring classes
- How waitlists work
- How to add a phone number to your customer’s profile
- How to check which classes I’ve booked into
- Checking in clients to classes
- How to join Zoom classes
- Show Remaining Articles14 Collapse Articles
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Clients
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Memberships and Class Packs
- How to refund a client
- How do I check how many classes I have left in my package?
- Unable to make online payment
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Why isn’t my class membership or class pack showing
- How to check how many classes are left in a class pack or membership
- Why did a membership stop / not recur
- How to cancel a recurring membership
- How recurring memberships work
- How to view all purchased packages
- Editing class packages
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Integrations
- How to export a CSV Sales Report
- Adding your calendar to your Shopify account
- Adding your calendar to your Wix website
- Adding your calendar to your Weebly website
- Adding your calendar to your Squarespace website
- Adding your calendar to your GoDaddy website
- Adding your calendar to other website builders
- Adding your calendar to your wordpress.org or HTML website
- Connecting to Mailchimp
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Payments
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Other Tools
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Mobile Apps
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Client Support
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Troubleshooting
Adding and editing client specific packages
Sometimes you may need to add a package to a client’s profile or edit an existing package that a client has purchased. We’ll show you how in this article.
Adding a package to a client’s profile
First, navigate to your contact database by clicking Clients. Then click on the name of the client in question – this will take you to their personal contact page which is only visible to you. Once you are on this page, go to the Packages tab. Then click Add Package.
![](https://wpclassfit.s3.us-east-2.amazonaws.com/wp-content/uploads/2020/08/27043229/new-addpackage.png)
A popup will appear asking you to select whether you want to add a package (as below). Now select the type of package you would like to add to your client’s profile.
![](https://wpclassfit.s3.us-east-2.amazonaws.com/wp-content/uploads/2020/08/28174952/new-addpackage-2.png)
Once you have selected your type of package, you will then need to select the specific package you want to add to your client’s account. Once selected you will see the details of this package so you can confirm it is the correct one. If you are happy that this is the right package, click the Save button.
Now you will see that the package has been applied to the account.
Editing a client’s existing package
Once a client has a package, whether recurring or non-recurring, you can edit it from the contact page too. Simply click Edit Package and all fields will become editable. You can change the expiry/renewal date, the number of classes left, and the status of the package. If you choose to pause a package, you can set the date it will automatically restart. Once you have made all the edits required, click Save. After the page refreshes, you should double-check that the changes are as required.
![](https://b3565465.smushcdn.com/3565465/wp-content/uploads/2024/07/CFedit-package--1024x189.png?lossy=2&strip=1&webp=1)
If you need any further help with this, please email hello@classfit.com.