Getting Started

• Creating your ClassFit account
• Adding your terms and conditions / waiver
• Create a class
• Creating discount codes
• Connecting to Stripe without an existing account
• How to activate/deactivate your payment plan
• How to change your payout timings on your Stripe dashboard
• Connecting to Stripe with an existing account
• How to take a screen recording
• Adding your branding
• Creating class packages
• Adding teacher profiles
• Connecting to Zoom and creating online classes
• Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
• How to switch between organizer and participant/attendee views
• Linking to your profile
• Setting up your profile
• Can I integrate my calendar on a wordpress.com website?
• How clients purchase packages
• How to set the dates you get paid
• Helping clients to sign up
• How to find the contact details of a studio or business
• How to export payment data
• Creating a service
• Booking a service
• Change the time format shown on your classes
• Accessing another business account as a member of their team
• Adding a video to your content library
• Transitioning customers to the new system
• Adding your calendar to your wordpress.org or HTML website
• Connecting to Mailchimp

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Account

• Can I use ClassFit without a website?
• The difference between check-in policies and refund policies
• How to create a Standing Reservation
• How to create a Course
• How can I track my account and customer activity
• How to change your email address
• Why can’t I edit my class
• Setting up Payroll
• How to remove or update payment card details
• Refunds made to expired payment cards
• Unable to Login
• How to add a medical questionnaire / intake form
• Can I book several people into the same class with the same account?
• How do I enable/disable minimum numbers not reached emails?
• Why isn’t my class showing when I create a discount code
• Why isn’t my class showing when I create a package?
• How to see how many spaces are left in a class
• How to change your password
• Tell me about your data privacy policy
• How to hide and show cancelled classes
• How to add a credit to a client’s account
• How to drop out of a class
• User Experience
• Can my clients have the choice to pay both online and offline for the same class?
• How can I view medical / intake form data for my clients
• Do my clients need an account to book classes
• Why is my package not working
• Why have I been charged to join a class when I have a package?
• How to create a class using a template
• How to stop emails going into junk
• Issues uploading images
• Export all email address from contacts
• How clients can check their booking history
• Who gets notified when I edit a class
• What happens if I manually add a client to a class that is already full?
• Switching to a new Zoom account
• Why is some text, or a button missing from my calendar widget?
• How can I see which clients have booked into my classes
• Why is my discount code not working?
• How to get reports from Stripe
• How to Customize your Email Branding

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Classes

• Make your classes recur
• How can I see who registered for my classes
• How to print a list of class attendees
• How to offer free classes or trials
• How to add multiple instructors to a class
• My Zoom classes show on ClassFit, but my Zoom meetings don’t show in Zoom
• How to add a client to an expired class
• Finding your Zoom link on ClassFit
• Setting up receipt emails from Stripe
• How to offer different pricing levels for classes
• Editing or deleting a class
• Banning and unbanning members
• Manually add, edit, cancel or pause a package
• How to add, edit and delete custom questions in the medical form
• How to make my members add their numbers while booking
• Choosing when clients can make bookings
• Emailing your class
• Creating a class with or without a drop-in price
• I’m having issues with my Zoom settings
• Why is my package not showing?
• Adding clients to classes
• How can clients find my classes
• Why aren’t my classes showing up
• Pausing recurring classes
• How waitlists work
• How to add a phone number to your customer’s profile
• How to check which classes I’ve booked into
• Checking in clients to classes
• How to join Zoom classes

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Clients

• Adding clients to your database
• Adding and editing client specific packages
• Can I get a refund if I drop out of a class?
• Can clients book multiple classes at one time?

Memberships and Class Packs

• How to refund a client
• How do I check how many classes I have left in my package?
• Unable to make online payment
• How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
• Why isn’t my class membership or class pack showing
• How to check how many classes are left in a class pack or membership
• Why did a membership stop / not recur
• How to cancel a recurring membership
• How recurring memberships work
• How to view all purchased packages
• Editing class packages

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Integrations

• How to export a CSV Sales Report
• Adding your calendar to your Shopify account
• Adding your calendar to your Wix website
• Adding your calendar to your Weebly website
• Adding your calendar to your Squarespace website
• Adding your calendar to your GoDaddy website
• Adding your calendar to other website builders
• Adding your calendar to your wordpress.org or HTML website
• Connecting to Mailchimp

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Payments

• Why did my card get declined
• How long does it take to get paid

Other Tools

• How do I enable cookies for my browser
• Updating your bank details on Stripe

Mobile Apps

• How to update the ClassFit mobile apps
• I’m having issues with the iOS app
• I’m having issues with the Android app
• Checking which version of the mobile app you have

Client Support

• How to clear cache
• How many classes are left in my package
• How can I pay for a class I’ve joined
• Why didn’t I receive an email?
• Contacting Classfit

Troubleshooting

• Invalid Access Token Error