Can I get a refund if I drop out of a class?

Sometimes plans change and you can no longer make a class that you have registered for. In this instance you are likely wondering if you can get a refund. In this article we’ll explain whether or not you can get a refund in different scenarios.

Finding your studio’s refund policy

When a studio or class organizer creates a class, they also create a refund policy. You can find the studio drop out policy within the class details on any platform you book on – examples pictured below.

Refund policy types

Studios can choose from the following refund policies:

• No refunds
• Refund if replaced
• 100% refund if the student drops out before:
  • 48 hours
  • 24 hours
  • 12 hours
  • 6 hours
  • 3 hours
  • 1 hours

What about if the studio cancels the class?

If you drop out of a class, and you are eligible for a refund based on the studio’s policy, this refund will be processed automatically.

• Paying with a membership or class pack: your class credit will be refunded to your account immediately.
• Paying electronically: Your refund will be automatically processed, however it may take 3-5 days for Stripe to complete your refund.
• Paying offline: If you have paid for a class outside of ClassFit, you will need to contact your studio to discuss refund options.

If you need any further help with this, please email hello@classfit.com.

ome clients may wish to book in blocks, or recurring sessions. While we understand that this might save some clients some time, it also increases the risk associated with clients booking incorrect classes.

If a client books the wrong class without realising it, they will often contest the charge which can leave studios and teachers in a tricky position. This is even more so if they set this class book to recur and then only realise after several months that they have been paying for a class which they never intended to.

For this reason, we have decided to only roll out block and recurring bookings once we are confident that the likelihood of user error is minimal.