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Getting Started
- Creating your ClassFit account
- Setting up your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to switch between organizer and participant/attendee views
- Make your classes recur
- Connecting to Zoom and creating online classes
- Adding teacher profiles
- Adding your branding
- Creating class packages
- Creating discount codes
- Linking to your profile
- Can I use ClassFit without a website?
- Adding your terms and conditions / waiver
- Can I integrate my calendar on a wordpress.com website?
- How can I track my account and customer activity
- How clients purchase packages
- How to activate/deactivate your payment plan
- How to set the dates you get paid
- Helping clients to sign up
- Transitioning customers to the new system
- How to take a screen recording
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- How to change your payout timings on your Stripe dashboard
- How to find the contact details of a studio or business
- How to export payment data
- Creating a class
- Creating a service
- Booking a service
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- Adding a video to your content library
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Account
- Creating your ClassFit account
- Setting up your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to change your email address
- How to change your password
- The difference between check-in policies and refund policies
- Adding teacher profiles
- Adding your branding
- Linking to your profile
- Can I use ClassFit without a website?
- Tell me about your data privacy policy
- How to hide and show cancelled classes
- How can I see which clients have booked into my classes
- Editing my cover photo
- How to Customize your Email Branding
- How to add a credit to a client's account
- How to drop out of a class
- Why can't I edit my class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- How can I view medical / intake form data for my clients
- Do my clients need an account to book classes
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- How to create a class using a template
- How to stop emails going into junk
- Issues uploading images
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- Refunds made to expired payment cards
- Why is my discount code not working?
- How can I track my account and customer activity
- How to remove or update payment card details
- How to activate/deactivate your payment plan
- How to set the dates you get paid
- Helping clients to sign up
- How to get reports from Stripe
- Transitioning customers to the new system
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- Why is some text, or a button missing from my calendar widget?
- How to export payment data
- Unable to Login
- Setting up Payroll
- How to create a Course
- How to create a Standing Reservation
- Show Remaining Articles35 Collapse Articles
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Classes
- Editing or deleting a class
- Make your classes recur
- Pausing recurring classes
- Checking in clients to classes
- How can I see who registered for my classes
- Why aren't my classes showing up
- How waitlists work
- How to print a list of class attendees
- How can clients find my classes
- How to join Zoom classes
- How to check which classes I’ve booked into
- How to hide and show cancelled classes
- How can I see which clients have booked into my classes
- How to see how many spaces are left in a class
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- How do I enable/disable minimum numbers not reached emails?
- Can I book several people into the same class with the same account?
- How to add a medical questionnaire / intake form
- Adding clients to classes
- How to offer free classes or trials
- How to drop out of a class
- Why can't I edit my class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- Do my clients need an account to book classes
- How to create a class using a template
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Why is my discount code not working?
- Why is my package not showing?
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to add multiple instructors to a class
- How to take a screen recording
- How to offer different pricing levels for classes
- How to add, edit and delete custom questions in the medical form
- How to add a phone number to your customer's profile
- Creating a class
- Creating a class with or without a drop-in price
- Emailing your class
- Choosing when clients can make bookings
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- How to make my members add their numbers while booking
- Setting up Payroll
- How to create a Course
- How to create a Standing Reservation
- Show Remaining Articles37 Collapse Articles
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Clients
- Checking in clients to classes
- How can I see who registered for my classes
- How to print a list of class attendees
- Adding clients to your database
- How can clients find my classes
- Can clients book multiple classes at one time?
- Adding and editing client specific packages
- Tell me about your data privacy policy
- Can I get a refund if I drop out of a class?
- Manually add, edit, cancel or pause a package
- How can I see which clients have booked into my classes
- Banning and unbanning members
- How to add a medical questionnaire / intake form
- Adding clients to classes
- How to offer free classes or trials
- How to add a credit to a client's account
- How to drop out of a class
- User Experience
- How can I view medical / intake form data for my clients
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- How to add a client to an expired class
- Transitioning customers to the new system
- How to take a screen recording
- How to offer different pricing levels for classes
- How to add, edit and delete custom questions in the medical form
- How to add a phone number to your customer's profile
- Emailing your class
- Choosing when clients can make bookings
- How to make my members add their numbers while booking
- Show Remaining Articles16 Collapse Articles
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Memberships and Class Packs
- Why isn't my class membership or class pack showing
- How to check how many classes are left in a class pack or membership
- Why did a membership stop / not recur
- Creating class packages
- How recurring memberships work
- Adding and editing client specific packages
- How to view all purchased packages
- How to cancel a recurring membership
- Editing class packages
- How many classes are left in my package
- Manually add, edit, cancel or pause a package
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- How do I check how many classes I have left in my package?
- How to add a credit to a client's account
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- Why is my package not showing?
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How clients purchase packages
- How to refund a client
- Unable to make online payment
- How to create a Course
- How to create a Standing Reservation
- Show Remaining Articles9 Collapse Articles
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Integrations
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Connecting to Zoom and creating online classes
- Can I use ClassFit without a website?
- Adding your calendar to your GoDaddy website
- Adding your calendar to your Squarespace website
- Adding your calendar to your Weebly website
- Adding your calendar to your wordpress.org or HTML website
- Adding your calendar to your Wix website
- Adding your calendar to other website builders
- How to join Zoom classes
- How to Customize your Email Branding
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- Why is some text, or a button missing from my calendar widget?
- Adding your calendar to your Shopify account
- How to export a CSV Sales Report
- Show Remaining Articles5 Collapse Articles
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Payments
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How long does it take to get paid
- Why did a membership stop / not recur
- Why did my card get declined
- Can I get a refund if I drop out of a class?
- Can my clients have the choice to pay both online and offline for the same class?
- Refunds made to expired payment cards
- Why is my discount code not working?
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to remove or update payment card details
- How to activate/deactivate your payment plan
- How to set the dates you get paid
- Setting up receipt emails from Stripe
- How to get reports from Stripe
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- How to change your payout timings on your Stripe dashboard
- How to export payment data
- How to refund a client
- Unable to make online payment
- Creating a class with or without a drop-in price
- Setting up Payroll
- Show Remaining Articles7 Collapse Articles
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Other Tools
- Creating discount codes
- Adding your terms and conditions / waiver
- How to stop emails going into junk
- Who gets notified when I edit a class
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to set the dates you get paid
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to add multiple instructors to a class
- How to get reports from Stripe
- Transitioning customers to the new system
- How to take a screen recording
- How to offer different pricing levels for classes
- Adding your calendar to your Shopify account
- How do I enable cookies for my browser
- How to export a CSV Sales Report
- Updating your bank details on Stripe
- Setting up Payroll
- Show Remaining Articles6 Collapse Articles
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Mobile Apps
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Client Support
- Why isn't my class membership or class pack showing
- How to change your email address
- How to check how many classes are left in a class pack or membership
- How to change your password
- Why did a membership stop / not recur
- Why did my card get declined
- Editing or deleting a class
- How can clients find my classes
- Can clients book multiple classes at one time?
- Tell me about your data privacy policy
- Contacting Classfit
- Can I get a refund if I drop out of a class?
- How to join Zoom classes
- How to cancel a recurring membership
- How to check which classes I’ve booked into
- Why didn’t I receive an email?
- How many classes are left in my package
- How to see how many spaces are left in a class
- How can I pay for a class I've joined
- How to update the ClassFit mobile apps
- Can I book several people into the same class with the same account?
- How do I check how many classes I have left in my package?
- How to drop out of a class
- Do my clients need an account to book classes
- Why is my package not working
- How to stop emails going into junk
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to remove or update payment card details
- How clients purchase packages
- How to clear cache
- How to find the contact details of a studio or business
- Unable to Login
- Updating your bank details on Stripe
- How to make my members add their numbers while booking
- Show Remaining Articles19 Collapse Articles
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Troubleshooting
- Invalid Access Token Error
- Why isn't my class membership or class pack showing
- How to switch between organizer and participant/attendee views
- I'm having issues with the iOS app
- Checking which version of the mobile app you have
- I'm having issues with the Android app
- Contacting Classfit
- Why didn’t I receive an email?
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- Issues uploading images
- Why is my discount code not working?
- Why is my package not showing?
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- How to activate/deactivate your payment plan
- How to clear cache
- How to take a screen recording
- Why is some text, or a button missing from my calendar widget?
- Unable to Login
- How do I enable cookies for my browser
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Updates
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Services
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Instructors
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Video on demand
Why aren’t my classes showing up
If you’re on this page, you’ve likely set up some classes and they are hidden, or are struggling to see them. We’ll guide you through the possible reasons and solutions for this below.
You may not have yet connected to Stripe
If you’ve created classes that require online payment through Stripe, they won’t be visible until you have connected to your Stripe account. This is to avoid potential customers trying to register for your classes and finding they can’t join. If this is the case, once you connect to your Stripe account all of your classes should appear.
To read more on how to connect to your Stripe account click here.
You may have created a “private class” by mistake
When creating a class, one of the options you are given is whether to make a class public or private. Private classes will only show to you as the organizer and to other users that you share the link with. If you are searching for this class in the participant view it will not be visible. If you want the class to be searchable and visible please edit the class and change it to “public”.
To read more on how to edit your classes click here.
You have listed the address incorrectly
Customer searches are usually based on their location. This means, if you are in New York, you won’t see classes in London unless you specifically search for them. This also means that if you have listed your class address incorrectly, it may not show up in your local customer’s search. Make sure you add your address correctly. You can edit this in the free text field afterwards, if required.
The best way to check that your class location is mapped correctly is to check that the map on the class details page is correct.
You have reached your Zoom limit for the day
Zoom has a limitation of 100 actions per day. When you create, edit or delete a set of classes, this will often quickly exceed your 100 action daily limit. For example, if you create a zoom based class, this is 1 action. But if you recur it 35 times, we will create 35 Zoom meetings for you, which is 35 actions. Then if you edit the name of this set, we will need to edit all 35 Zoom meetings, taking your actions to 70, then if you cancel the set we will need to delete 35 Zoom meetings which will take your total Zoom actions to over 100 for that day.
During this period, before the Zoom meetings are created and linked to your classes, we will keep your classes hidden to avoid anyone joining a class and not being able to access the Zoom link. Once the Zoom meeting has been created, we will link this to your class and make the class visible. This is Zoom’s limit so unfortunately we can’t circumvent it. However we will make the process as easy for you as possible by queueing the remaining actions, and carrying them out for you on the following day when you limit is lifted by Zoom.
If you are finding that some of your Zoom classes are showing, and others aren’t, please give it 24 hours to see if more are created, then if they are still not being created, reach out to us and we’ll do everything we can to help.
Still having trouble?
If you’ve checked all of the common fixes above, and still can’t see your classes – contact us at hello@classfit.com and we’ll be happy to help you.