Unable to make online payment

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Our online payment partner is Stripe. There may be instances where your customers may get to the payment verification stage and the system has changed the amount to zero.

This message you see is from Stripe. They are trying to validate the card itself, rather than take a payment which is why it refers to £0.00. Their official response to this is here, and this is summarised for you below:

A customer may see a $1 pending charge on their bank statement as part of the card authorization process. This is a temporary authorization charge and it will disappear from their statement.

When storing customer details, Stripe may send a request to the issuing bank for either a $0 or a $1 authorization to verify that the card is valid and the bank will allow it to be authorized.

Just ask your client to go ahead and validate the transaction as instructed on screen and all should work perfectly.
If you have additional questions on this refund process, email us at hello@classfit.com.

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