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Getting Started
- Creating your ClassFit account
- Setting up your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to switch between organizer and participant/attendee views
- Make your classes recur
- Connecting to Zoom and creating online classes
- Adding teacher profiles
- Adding your branding
- Creating class packages
- Creating discount codes
- Linking to your profile
- Can I use ClassFit without a website?
- Adding your terms and conditions / waiver
- Can I integrate my calendar on a wordpress.com website?
- How can I track my account and customer activity
- How clients purchase packages
- How to activate/deactivate your payment plan
- How to set the dates you get paid
- Helping clients to sign up
- Transitioning customers to the new system
- How to take a screen recording
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- How to change your payout timings on your Stripe dashboard
- How to find the contact details of a studio or business
- How to export payment data
- Creating a class
- Creating a service
- Booking a service
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- Adding a video to your content library
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Account
- Creating your ClassFit account
- Setting up your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to change your email address
- How to change your password
- The difference between check-in policies and refund policies
- Adding teacher profiles
- Adding your branding
- Linking to your profile
- Can I use ClassFit without a website?
- Tell me about your data privacy policy
- How to hide and show cancelled classes
- How can I see which clients have booked into my classes
- Editing my cover photo
- How to Customize your Email Branding
- How to add a credit to a client's account
- How to drop out of a class
- Why can't I edit my class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- How can I view medical / intake form data for my clients
- Do my clients need an account to book classes
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- How to create a class using a template
- How to stop emails going into junk
- Issues uploading images
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- Refunds made to expired payment cards
- Why is my discount code not working?
- How can I track my account and customer activity
- How to remove or update payment card details
- How to activate/deactivate your payment plan
- How to set the dates you get paid
- Helping clients to sign up
- How to get reports from Stripe
- Transitioning customers to the new system
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- Why is some text, or a button missing from my calendar widget?
- How to export payment data
- Unable to Login
- Setting up Payroll
- How to create a Course
- How to create a Standing Reservation
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Classes
- Editing or deleting a class
- Make your classes recur
- Pausing recurring classes
- Checking in clients to classes
- How can I see who registered for my classes
- Why aren't my classes showing up
- How waitlists work
- How to print a list of class attendees
- How can clients find my classes
- How to join Zoom classes
- How to check which classes I’ve booked into
- How to hide and show cancelled classes
- How can I see which clients have booked into my classes
- How to see how many spaces are left in a class
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- How do I enable/disable minimum numbers not reached emails?
- Can I book several people into the same class with the same account?
- How to add a medical questionnaire / intake form
- Adding clients to classes
- How to offer free classes or trials
- How to drop out of a class
- Why can't I edit my class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- Do my clients need an account to book classes
- How to create a class using a template
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Why is my discount code not working?
- Why is my package not showing?
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to add multiple instructors to a class
- How to take a screen recording
- How to offer different pricing levels for classes
- How to add, edit and delete custom questions in the medical form
- How to add a phone number to your customer's profile
- Creating a class
- Creating a class with or without a drop-in price
- Emailing your class
- Choosing when clients can make bookings
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- How to make my members add their numbers while booking
- Setting up Payroll
- How to create a Course
- How to create a Standing Reservation
- Show Remaining Articles37 Collapse Articles
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Clients
- Checking in clients to classes
- How can I see who registered for my classes
- How to print a list of class attendees
- Adding clients to your database
- How can clients find my classes
- Can clients book multiple classes at one time?
- Adding and editing client specific packages
- Tell me about your data privacy policy
- Can I get a refund if I drop out of a class?
- Manually add, edit, cancel or pause a package
- How can I see which clients have booked into my classes
- Banning and unbanning members
- How to add a medical questionnaire / intake form
- Adding clients to classes
- How to offer free classes or trials
- How to add a credit to a client's account
- How to drop out of a class
- User Experience
- How can I view medical / intake form data for my clients
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- How to add a client to an expired class
- Transitioning customers to the new system
- How to take a screen recording
- How to offer different pricing levels for classes
- How to add, edit and delete custom questions in the medical form
- How to add a phone number to your customer's profile
- Emailing your class
- Choosing when clients can make bookings
- How to make my members add their numbers while booking
- Show Remaining Articles16 Collapse Articles
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Memberships and Class Packs
- Why isn't my class membership or class pack showing
- How to check how many classes are left in a class pack or membership
- Why did a membership stop / not recur
- Creating class packages
- How recurring memberships work
- Adding and editing client specific packages
- How to view all purchased packages
- How to cancel a recurring membership
- Editing class packages
- How many classes are left in my package
- Manually add, edit, cancel or pause a package
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- How do I check how many classes I have left in my package?
- How to add a credit to a client's account
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- Why is my package not showing?
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How clients purchase packages
- How to refund a client
- Unable to make online payment
- How to create a Course
- How to create a Standing Reservation
- Show Remaining Articles9 Collapse Articles
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Integrations
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Connecting to Zoom and creating online classes
- Can I use ClassFit without a website?
- Adding your calendar to your GoDaddy website
- Adding your calendar to your Squarespace website
- Adding your calendar to your Weebly website
- Adding your calendar to your wordpress.org or HTML website
- Adding your calendar to your Wix website
- Adding your calendar to other website builders
- How to join Zoom classes
- How to Customize your Email Branding
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- Why is some text, or a button missing from my calendar widget?
- Adding your calendar to your Shopify account
- How to export a CSV Sales Report
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Payments
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How long does it take to get paid
- Why did a membership stop / not recur
- Why did my card get declined
- Can I get a refund if I drop out of a class?
- Can my clients have the choice to pay both online and offline for the same class?
- Refunds made to expired payment cards
- Why is my discount code not working?
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to remove or update payment card details
- How to activate/deactivate your payment plan
- How to set the dates you get paid
- Setting up receipt emails from Stripe
- How to get reports from Stripe
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- How to change your payout timings on your Stripe dashboard
- How to export payment data
- How to refund a client
- Unable to make online payment
- Creating a class with or without a drop-in price
- Setting up Payroll
- Show Remaining Articles7 Collapse Articles
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Other Tools
- Creating discount codes
- Adding your terms and conditions / waiver
- How to stop emails going into junk
- Who gets notified when I edit a class
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to set the dates you get paid
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to add multiple instructors to a class
- How to get reports from Stripe
- Transitioning customers to the new system
- How to take a screen recording
- How to offer different pricing levels for classes
- Adding your calendar to your Shopify account
- How do I enable cookies for my browser
- How to export a CSV Sales Report
- Updating your bank details on Stripe
- Setting up Payroll
- Show Remaining Articles6 Collapse Articles
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Mobile Apps
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Client Support
- Why isn't my class membership or class pack showing
- How to change your email address
- How to check how many classes are left in a class pack or membership
- How to change your password
- Why did a membership stop / not recur
- Why did my card get declined
- Editing or deleting a class
- How can clients find my classes
- Can clients book multiple classes at one time?
- Tell me about your data privacy policy
- Contacting Classfit
- Can I get a refund if I drop out of a class?
- How to join Zoom classes
- How to cancel a recurring membership
- How to check which classes I’ve booked into
- Why didn’t I receive an email?
- How many classes are left in my package
- How to see how many spaces are left in a class
- How can I pay for a class I've joined
- How to update the ClassFit mobile apps
- Can I book several people into the same class with the same account?
- How do I check how many classes I have left in my package?
- How to drop out of a class
- Do my clients need an account to book classes
- Why is my package not working
- How to stop emails going into junk
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to remove or update payment card details
- How clients purchase packages
- How to clear cache
- How to find the contact details of a studio or business
- Unable to Login
- Updating your bank details on Stripe
- How to make my members add their numbers while booking
- Show Remaining Articles19 Collapse Articles
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Troubleshooting
- Invalid Access Token Error
- Why isn't my class membership or class pack showing
- How to switch between organizer and participant/attendee views
- I'm having issues with the iOS app
- Checking which version of the mobile app you have
- I'm having issues with the Android app
- Contacting Classfit
- Why didn’t I receive an email?
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- Issues uploading images
- Why is my discount code not working?
- Why is my package not showing?
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- How to activate/deactivate your payment plan
- How to clear cache
- How to take a screen recording
- Why is some text, or a button missing from my calendar widget?
- Unable to Login
- How do I enable cookies for my browser
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Updates
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Services
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Instructors
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Video on demand
Choosing when clients can make bookings
Sometimes it’s important for a business to have rules around when clients can book their classes. This might because some clients are block booking too far ahead and making it hard for other clients to get a space. Or it might be because clients are booking right at the last minute and you need a little more notice. In either scenario, ClassFit has you covered.
First booking time – When creating or editing your classes, you will see a field called “How far ahead can clients book (days)”. The default is 60, so clients can book 60 days ahead of the class. However if you want to change this you can. For example if you don’t want clients to book more than 7 days ahead of the class, you would change this field to 7.
Last booking time – When creating or editing your classes you will see a field called “Last booking time (minutes)”. The default is -15, which means clients can book your class 15 minutes after the class has already started. However lets say you wanted clients to book no less than 60 minutes before the class start time, you would change this field to 60.
If you need any further help with this, please email hello@classfit.com.