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Full or partial refund through Tools > Integrations > Stripe. Cancelling a membership does not refund money already taken. Refund a missed discount code.
Category - Memberships and Class Packs
Our online payment partner is Stripe. Occasionally, clients may reach the payment verification stage, only to see that the system has changed the amount...
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Refunds are processed by our payment partner, Stripe.
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Why a client can't see a class pack or membership at checkout: not linked to the class, Hidden or Legacy status, first-time only, existing membership, unused credits.
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For organisers: see a client's remaining credits on their profile under Packages.
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There are three common reasons why a recurring membership might stop or not recur.
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Cancel a recurring membership from the client's Packages tab or from the participant view. Cancelling stops future payments; it does not refund past payments.
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The Differences Between Class Packs and Recurring Memberships Class Packs:A class pack is a one-time purchase that provides a specific number of class...
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We understand it’s important to keep track of when your clients’ packages are due to expire, run out, or renew.
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