Why do my client’s credits show as available and then missing?

If a client’s credits seem to be there one moment and missing the next, there are two common reasons.

• The package has expired.
• The client is trying to use the credits on a class that is not linked to that package. They will see the credits on a class that is related to the package, but may not on a class that is not. This can look like the credits have gone missing, when the client is simply not eligible to use them on what they are trying to book.

See also Why isn’t my class membership or class pack showing.