Business reviews
Reviews lets you collect star ratings and written feedback from your customers. Everything is hosted by ClassFit.
You decide which ratings can go public using the Public from setting. Ratings at or above it can be published. Anything lower comes to you as private feedback and never appears publicly.
For example, if Public from is set to 4 stars+, 4 and 5 star ratings can be published, and 1 to 3 star ratings go to private feedback.
There are three ways to collect reviews:
- Automatically: customers get an email after they have attended a set number of classes.
- Manually: send a request to everyone who attended a past class.
- Anywhere: share your review link or QR code.
Where to find Reviews
Go to Tools in the left side menu, then click Reviews. You will see five tabs: Overview, Reviews, Private feedback, Settings and Link / QR code.
The Get review link button at the top right of every tab takes you straight to your review link and QR code.
The Overview tab gives you a quick snapshot:
| Card | What it shows |
|---|---|
| Average rating | The average of your public reviews (to 1 decimal place) and how many reviews it is based on |
| Public reviews | How many reviews are published |
| Unresolved feedback | Private feedback you have not marked as Resolved yet |
| Requests sent (30d) | Review request emails sent in the last 30 days |
| Rating distribution | How many 5, 4, 3, 2 and 1 star ratings you have |
| Recent reviews | Your latest public reviews |
If you do not have any public reviews yet, the average shows 0.0 from 0 reviews.
Step 1: Turn on Reviews
Reviews are off until you switch them on.
- Go to Reviews and open the Settings tab.
- Switch on Public reviews page.
- Under Public from, pick the lowest rating that can be published: 5 stars+, 4 stars+, 3 stars+, 2 stars+ or 1 star+. The default is 4 stars+.
- Click Save settings.
Automatic review requests (optional)
This is also off by default. Switch on Automatic review requests, then choose your settings:
| Setting | What it does | Default | Allowed range |
|---|---|---|---|
| After class number | Sends the email after the customer’s Nth attended class | 3 | 1 to 50 |
| Delay (hours) | How many hours after the class ends the email is sent | 2 | 0 to 72 |
| Min. days between requests | The minimum gap before the same customer can get another automatic request | 90 | 30 to 365 |
Click Save settings when you are done. Customers who have already left a review will not be emailed again.
Step 2: Ask customers for reviews
Share your link or QR code
Go to Reviews and open the Link / QR code tab. Your review link can be used again and again, and it opens the same page as the review emails.
- Copy link: add it to emails, receipts, your social media bio or your email signature.
- Download PNG: print the QR code for reception or show it on a screen in your studio.
- Preview email: see exactly what customers receive when you ask for a review.
Request reviews from a whole class
- Go to Classes, then My classes, then History.
- Find the class, click its three-dot menu and choose View class.
- On the class page, click the three-dot menu and choose Request reviews.
- Check the number of attended customers, then click Send requests.
Only customers marked as attended are included. Anyone who has already left a public review, has opted out, or does not have an email address is skipped.
The review request email
The email shows your studio logo and name, asks the customer about their recent class, and has a Leave a review button that takes them to your review link.
What your customer sees
- They open your review link. They need to be logged in to ClassFit.
- They click Leave a review, choose a star rating, add their details and write their review, then submit it.
- If their rating meets your Public from setting, it can be published. If it is lower, it goes to your private feedback only.
Each customer can leave one public review per studio. If they try again, the Leave a review button is disabled and a message tells them they have already left a review.
If you switch off Public reviews page, the Leave a review button is disabled and customers see “[Studio name] disabled public reviews” when they hover over it. Your public reviews are hidden until you switch it back on.
Step 3: Manage your public reviews
Go to Reviews and open the Reviews tab. From here you can:
- Search by customer name or by what they wrote.
- Filter by status (Published or Hidden) or by star rating.
- Click Hide to take a review off public view. The button then changes to Publish.
- Click Publish to put it back. The button changes back to Hide.
- Click a customer’s name to open their client profile.
The newest reviews are shown first.
Step 4: Deal with private feedback
Any rating below your Public from setting goes to the Private feedback tab. It is never shown publicly.
- Go to Reviews and open Private feedback.
- Read the comment. If you want to follow up, open the customer’s client profile.
- Click Resolved once you have dealt with it. You can click Reopen if you need to.
You can filter by New or Resolved. Anything not resolved is counted on the Overview tab.
FAQs
Can I delete a bad review?
You can hide any public review. Ratings below your Public from setting never go public in the first place.
Can a customer leave more than one review?
No. Each customer can leave one public review per studio.
Why was a customer skipped when I requested reviews?
They have already left a public review, have opted out, or do not have an email address.
Why does Request reviews show 0?
Only customers marked as attended are counted. Check them in first.
Do customers need a ClassFit account?
Yes. They need to be logged in to submit a review.
Why does my review link look wrong or open as my studio?
You are logged in as the studio. Open the link while logged in as a customer instead.
Are these Google reviews?
No. Reviews are hosted by ClassFit.
What happens if someone who is not a client leaves a review?
They are added to your Clients list when they submit it.