Welcome to our Knowledge Base

Getting Started
- Creating your ClassFit account
- Adding teacher profiles
- Make your classes recur
- Adding your branding
- Adding your terms and conditions / waiver
- Can I use ClassFit without a website?
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Connecting to Zoom and creating online classes
- Creating class packages
- Creating discount codes
- How to switch between organizer and participant/attendee views
- Linking to your profile
- Setting up your profile
- Can I integrate my calendar on a wordpress.com website?
- How can I track my account and customer activity
- How clients purchase packages
- How to set the dates you get paid
- Helping clients to sign up
- Transitioning customers to the new system
- How to take a screen recording
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- How to change your payout timings on your Stripe dashboard
- How to find the contact details of a studio or business
- How to export payment data
- Creating class packages with auto-enroll
- Creating a class
- How to activate/deactivate your payment plan
- Creating a service
- Booking a service
- Change the time format shown on your classes
- Accessing another business account as a member of their team

Account
- Can I use ClassFit without a website?
- Adding teacher profiles
- Adding your branding
- Setting up your profile
- Linking to your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Creating your ClassFit account
- How to change your email address
- How to change your password
- Tell me about your data privacy policy
- The difference between check-in policies and refund policies
- How to hide and show cancelled classes
- Editing my cover photo
- How to Customize your Email Branding
- How to add a credit to a client's account
- How to drop out of a class
- Why can't I edit my class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- How can I view medical / intake form data for my clients
- Do my clients need an account to book classes
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- How to create a class using a template
- How to stop emails going into junk
- Issues uploading images
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- Refunds made to expired payment cards
- Why is my discount code not working?
- How can I track my account and customer activity
- How to remove or update payment card details
- How to set the dates you get paid
- Helping clients to sign up
- How to get reports from Stripe
- Transitioning customers to the new system
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- Why is some text, or a button missing from my calendar widget?
- How to export payment data
- How can I see which clients have booked into my classes
- Unable to Login
- How to activate/deactivate your payment plan
- Setting up Payroll
- How to create a Course
- How to create a Standing Reservation

Classes
- Make your classes recur
- How to join Zoom classes
- Editing or deleting a class
- Checking in clients to classes
- How can clients find my classes
- How to hide and show cancelled classes
- How can I see who registered for my classes
- How to check which classes I’ve booked into
- How to print a list of class attendees
- How waitlists work
- Pausing recurring classes
- Why aren't my classes showing up
- How can I see which clients have booked into my classes
- How to see how many spaces are left in a class
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- How do I enable/disable minimum numbers not reached emails?
- Can I book several people into the same class with the same account?
- How to add a medical questionnaire / intake form
- Adding clients to classes
- How to offer free classes or trials
- Why can't I edit my class
- How to drop out of a class
- User Experience
- Can my clients have the choice to pay both online and offline for the same class?
- Do my clients need an account to book classes
- How to create a class using a template
- How clients can check their booking history
- Who gets notified when I edit a class
- What happens if I manually add a client to a class that is already full?
- Why is my discount code not working?
- Why is my package not showing?
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to add multiple instructors to a class
- How to take a screen recording
- How to offer different pricing levels for classes
- How to add, edit and delete custom questions in the medical form
- How to add a phone number to your customer's profile
- Creating a class
- Creating a class with or without a drop-in price
- Emailing your class
- Choosing when clients can make bookings
- Change the time format shown on your classes
- Accessing another business account as a member of their team
- How to make my members add their numbers while booking
- Setting up Payroll
- How to create a Course
- How to create a Standing Reservation

Clients
- How can clients find my classes
- Checking in clients to classes
- How can I see who registered for my classes
- Adding and editing client specific packages
- Adding clients to your database
- Can clients book multiple classes at one time?
- Can I get a refund if I drop out of a class?
- How to print a list of class attendees
- Tell me about your data privacy policy
- How can I see which clients have booked into my classes
- Manually add, edit, cancel or pause a package
- Banning and unbanning members
- How to add a medical questionnaire / intake form
- Adding clients to classes
- How to offer free classes or trials
- How to add a credit to a client's account
- How to drop out of a class
- User Experience
- How can I view medical / intake form data for my clients
- Export all email address from contacts
- How clients can check their booking history
- Who gets notified when I edit a class
- How to add a client to an expired class
- Transitioning customers to the new system
- How to take a screen recording
- How to offer different pricing levels for classes
- How to add, edit and delete custom questions in the medical form
- How to add a phone number to your customer's profile
- Emailing your class
- Choosing when clients can make bookings
- How to make my members add their numbers while booking

Memberships and Class Packs
- Creating class packages
- Editing class packages
- Adding and editing client specific packages
- How to view all purchased packages
- How recurring memberships work
- How to cancel a recurring membership
- Why did a membership stop / not recur
- Why isn't my class membership or class pack showing
- How to check how many classes are left in a class pack or membership
- How many classes are left in my package
- Manually add, edit, cancel or pause a package
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- How do I check how many classes I have left in my package?
- How to add a credit to a client's account
- Why is my package not working
- Why have I been charged to join a class when I have a package?
- Why is my package not showing?
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How clients purchase packages
- Creating class packages with auto-enroll
- How to refund a client
- Unable to make online payment
- How to create a Course
- How to create a Standing Reservation

Integrations
- Connecting to Zoom and creating online classes
- Adding your calendar to your wordpress.org or HTML website
- Adding your calendar to other website builders
- Adding your calendar to your GoDaddy website
- Adding your calendar to your Squarespace website
- Adding your calendar to your Weebly website
- Adding your calendar to your Wix website
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Can I use ClassFit without a website?
- How to join Zoom classes
- How to Customize your Email Branding
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- Why is some text, or a button missing from my calendar widget?
- Adding your calendar to your Shopify account
- How to export a CSV Sales Report

Payments
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How long does it take to get paid
- Why did a membership stop / not recur
- Can I get a refund if I drop out of a class?
- Why did my card get declined
- Can my clients have the choice to pay both online and offline for the same class?
- Refunds made to expired payment cards
- Why is my discount code not working?
- How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How to remove or update payment card details
- How to set the dates you get paid
- Setting up receipt emails from Stripe
- How to get reports from Stripe
- Connecting to Stripe with an existing account
- Connecting to Stripe without an existing account
- How to change your payout timings on your Stripe dashboard
- How to export payment data
- How to refund a client
- Unable to make online payment
- How to activate/deactivate your payment plan
- Creating a class with or without a drop-in price
- Setting up Payroll

Other Tools
- Creating discount codes
- Adding your terms and conditions / waiver
- How to stop emails going into junk
- Who gets notified when I edit a class
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to set the dates you get paid
- How to add a client to an expired class
- Finding your Zoom link on ClassFit
- Setting up receipt emails from Stripe
- How to get reports from Stripe
- How to add multiple instructors to a class
- Transitioning customers to the new system
- How to take a screen recording
- How to offer different pricing levels for classes
- Adding your calendar to your Shopify account
- How do I enable cookies for my browser
- How to export a CSV Sales Report
- Updating your bank details on Stripe
- Setting up Payroll
Mobile Apps
Client support
- How to join Zoom classes
- Can I get a refund if I drop out of a class?
- How can clients find my classes
- Why did my card get declined
- How to cancel a recurring membership
- How to check how many classes are left in a class pack or membership
- Can clients book multiple classes at one time?
- Contacting Classfit
- How to change your email address
- How to change your password
- How to check which classes I’ve booked into
- Tell me about your data privacy policy
- Why did a membership stop / not recur
- Why didn’t I receive an email?
- Why isn't my class membership or class pack showing
- How to see how many spaces are left in a class
- How many classes are left in my package
- How can I pay for a class I've joined
- How do I check how many classes I have left in my package?
- Can I book several people into the same class with the same account?
- How to update the ClassFit mobile apps
- How to drop out of a class
- Do my clients need an account to book classes
- Why is my package not working
- How to stop emails going into junk
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How clients purchase packages
- How to remove or update payment card details
- How to clear cache
- Editing or deleting a class
- How to find the contact details of a studio or business
- Unable to Login
- Updating your bank details on Stripe
- How to make my members add their numbers while booking

Troubleshooting
- Contacting Classfit
- How to switch between organizer and participant/attendee views
- Why didn’t I receive an email?
- I'm having issues with the Android app
- I'm having issues with the iOS app
- Checking which version of the mobile app you have
- Invalid Access Token Error
- Why isn't my class membership or class pack showing
- Why isn't my class showing when I create a package?
- Why isn't my class showing when I create a discount code
- Issues uploading images
- Why is my discount code not working?
- Why is my package not showing?
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- I'm having issues with my Zoom settings
- How to clear cache
- How to take a screen recording
- Why is some text, or a button missing from my calendar widget?
- Unable to Login
- How do I enable cookies for my browser
- How to activate/deactivate your payment plan

Updates
Services
Instructors

Book a Demo
For when you need one-to-one support, you can always book a demo with our customer support. These can be used before you set up your account or at any time after.
There is no limit to the number of demos you can have and they’re a great way to become more familiar with the platform or to answer a series of questions.
Contact Us
If you would prefer to contact us by email, you can reach us at hello@classfit.com. We don’t offer phone support in order to maximize our email response times. We guarantee a same day response and our customer service team works 7 days a week, across multiple time zones.