Welcome to our Knowledge Base
Getting Started
- Creating your ClassFit account
- Adding teacher profiles
- Make your classes recur
- Adding your branding
- Adding your terms and conditions / waiver
- Can I use ClassFit without a website?
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Connecting to Zoom and creating online classes
Account
- Can I use ClassFit without a website?
- Adding teacher profiles
- Adding your branding
- Setting up your profile
- Linking to your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Creating your ClassFit account
- How to change your email address
Classes
Clients
- How can clients find my classes
- Checking in clients to classes
- How can I see who registered for my classes
- Adding and editing client specific packages
- Adding clients to your database
- Can clients book multiple classes at one time?
- Can I get a refund if I drop out of a class?
- How to print a list of class attendees
Memberships and Class Packs
Integrations
- Connecting to Zoom and creating online classes
- Adding your calendar to your wordpress.org or HTML website
- Adding your calendar to other website builders
- Adding your calendar to your GoDaddy website
- Adding your calendar to your Squarespace website
- Adding your calendar to your Weebly website
- Adding your calendar to your Wix website
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
Payments
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How long does it take to get paid
- Why did a membership stop / not recur
- Can I get a refund if I drop out of a class?
- Why did my card get declined
- Can my clients have the choice to pay both online and offline for the same class?
- Refunds made to expired payment cards
- Why is my discount code not working?
Other Tools
- Creating discount codes
- Adding your terms and conditions / waiver
- How to stop emails going into junk
- Who gets notified when I edit a class
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to set the dates you get paid
- How to join Zoom classes
- Can I get a refund if I drop out of a class?
- How can clients find my classes
- Why did my card get declined
- How to cancel a recurring membership
- How to check how many classes are left in a class pack or membership
- Can clients book multiple classes at one time?
- Contacting Classfit
Troubleshooting
- Contacting Classfit
- How to switch between organizer and participant/attendee views
- Why didn’t I receive an email?
- I'm having issues with the Android app
- I'm having issues with the iOS app
- Checking which version of the mobile app you have
- Invalid Access Token Error
- Why isn't my class membership or class pack showing
Updates
Book a Demo
For when you need one-to-one support, you can always book a demo with our customer support. These can be used before you set up your account or at any time after.
There is no limit to the number of demos you can have and they’re a great way to become more familiar with the platform or to answer a series of questions.
Contact Us
If you would prefer to contact us by email, you can reach us at hello@classfit.com. We don’t offer phone support in order to maximize our email response times. We guarantee a same day response and our customer service team works 7 days a week, across multiple time zones.
