How to refund a client
Refunds are processed through our payment partner, Stripe. This article covers the standard refund process used by most countries via the ClassFit x Stripe dashboard. If you’re in a country using Stripe Express instead, see our separate article on that process.
Steps to refund a client
- Log in to your ClassFit account
Once logged in, go to Tools > Integrations. - Access the Stripe dashboard
Locate the Stripe integration and click on Access Dashboard.
Find the client and process the refund
On the payment page, find the client you wish to refund. Click the refund option on the right side of the client’s entry.
Choose refund amount
- Full Refund: If you refund the full amount, ClassFit will also refund any associated fees with that account.
- Partial Refund: To issue a partial refund, adjust the amount in the Refund Payment field.
Additional notes
- Fee refunds: Be aware that full refunds include a refund of any processing fees.
- Partial refunds: You can specify the exact amount to refund by editing the Refund Payment field.
Client forgot to use a discount code. A code cannot be applied after payment. Issue a partial refund for the discount amount: find the charge as above, click Refund, and enter the discount value in the Refund Payment field. The rest of the payment stays.
Cancelled membership. Cancelling a membership stops future payments but does not refund anything. Use the partial or full refund above for any money to be returned.
If you have any questions about the refund process, please contact us at [email protected].