How long does it take to get paid

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All electronic payments are carried out through our payments partner Stripe. Stripe advise the following for payment processing times:

For new businesses

For new businesses Stripe say:

“When you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer in order to establish the Stripe account.”

Standard payout timing

Standard payment times depend on the country the business is based in. Please see below for standard payout times by country:

  • 2 business days – Applies to: Australia, United States (except businesses in higher-risk industries)

    Payouts of your available account balance are made daily and contain payments processed two business days prior (this is how long it takes for your pending account balance to become available on this schedule). For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.

  • 4 business days – Applies to: New Zealand

    Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday.

  • 7 calendar days – Applies to: All other countries (except Japan and businesses in higher-risk industries)

    Payouts are made daily and contain payments processed seven calendar days prior. For example, payments received on a Tuesday are paid out by the following Tuesday.

  • 14 calendar days – Applies to: High-risk businesses

    Payouts are made daily and contain payments processed fourteen calendar days prior. For example, payments received on June 1st would be paid out on June 15th.

Alternative payout schedules

If you prefer payouts on a fixed schedule, you can choose to receive them weekly or monthly in your account’s payout settings. When selecting a weekly schedule, you can specify the day of the week that payments should arrive in your bank account. For a monthly schedule, you can specify the day of the month. Payouts scheduled between the 29th and 31st of the month are sent on the last day of shorter months.

Selecting either of these doesn’t change how long it takes your pending balance to become available. If your account was operating on a two business day daily payout schedule, it still takes two business days for your pending balance to become available. For example, if a Stripe account changes from two business day rolling to weekly on Fridays, the available balance includes payments made in the last week before Wednesday.

Instant payouts

With Instant Payouts, you can instantly send funds to a supported debit card. You can request Instant Payouts 24/7, including weekends and holidays, and funds typically appear in the associated bank account within 30 minutes. New Stripe users aren’t immediately eligible for Instant Payouts. You can check your eligibility here.

For more information on Stripe payment policies please click here.

 

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