Unable to make online payment
Online payments are processed by our payment partner, Stripe. For first time use, your clients may be asked to do a verification process.
Tag: payment
How to export payment data
A detailed guide on how to export a .CSV file with all of your payment data from your classes and memberships in ClassFit
How to change your payout timings on your Stripe dashboard
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How to set the dates you get paid
If you prefer to get regular payouts on a weekly or monthly basis rather than one transaction at a time, you can manage this through your Stripe account.
How to remove or update payment card details
ClassFit provides a step by step instruction on how to remove or update your payment card information.
Refunds made to expired payment cards
If the card you originally paid with is no longer valid (lost, stolen, expired etc.), your bank will usually redirect the refund to your new or replacement card. If you don’t have a new card, the bank will send the refund directly to your bank account.
How can I pay for a class I’ve joined
When class organizers create a class, they choose between two options; paid online or paid on site.
Why did my card get declined
There are several reasons for a declined card. It may have insufficient funds, the card reaching its expiry date, or the transaction needs to be confirmed to be legitimate.
Why did a membership stop / not recur
There are three reasons that a recurring membership should stop. The client has canceled their membership, the business has canceled or paused the membership, or we are unable to take payment for the membership renewal.
