1. You May Not Have Yet Connected to Stripe

If you’ve created classes that require online payment through Stripe, they won’t be visible until you’ve connected your Stripe account. This prevents potential clients from registering for your classes without being able to complete the payment.

• Solution: Connect your Stripe account to ensure all your classes appear.
  For instructions on connecting to Stripe, click here.

2. You May Have Created a “Private Class” by Mistake

When setting up a class, one option allows you to choose between making the class visible to Everyone or not. Private classes are only visible to you as the organizer and to users with the link or existing clients only. If you’ve accidentally set a class to these, it will not be searchable or visible to other clients.

Solution: Edit the class and switch the setting to “Everyone”. For more details on editing your classes, click here.

3. You Have Listed the Address Incorrectly

Customer searches are often based on location. If your class address is incorrect, it may not appear in location-based searches for local clients.

Solution: Double-check and correct the address on the class details page. You can verify accuracy by ensuring the map reflects the correct location.

4. You Have Reached Your Zoom Limit for the Day

Zoom imposes a 100-action-per-day limit on their API. Creating, editing, or deleting classes that involve Zoom meetings can quickly consume these actions. Exceeding this limit can prevent new Zoom classes from being created, leading to issues with class visibility.

• Solution: Wait until the next day for the Zoom limit to reset, allowing ClassFit to create the necessary Zoom meetings and make your classes visible. If some classes are still not showing, wait 24 hours and check again.

Still Having Trouble?

If you’ve tried these solutions and your classes are still not showing up, please contact us at hello@classfit.com, and we’ll be happy to help.

1. The package is linked to that class. Go to Packages > Edit packages, select the pencil icon beside the package, and make sure the class is ticked under “Are all classes, services and video on demand included?”. A pack that covers your general classes will not show on a specialist class unless you add that class to it.

2. The package status is Available. A Hidden or Legacy package cannot be bought. Clients who already have it can keep using their credits, but nobody can buy it again. To sell it again, create it again as a new package with status Available, or add it to the client by hand from their profile.

3. It is not first-time clients only. If “First time clients only” is ticked, a client who has booked any class before will not see it. This applies in the web app and in the mobile app. Edit the package and untick it.

4. The client does not already hold a recurring membership. By default a client can hold one recurring membership at a time. Turn on Settings > Class settings > Multiple recurring packages to allow more than one, or cancel the existing membership.

5. The client does not already have unused credits in that pack. They must use those first. To let them buy again, edit the package on their profile and remove the unused credits.

6. The package will not expire before the class date. A non-recurring pack with a short expiry is not offered for classes after its expiry.

Giving a package versus selling it. If you add a package from the client’s profile (Clients > name > Packages > Add package), the client is not charged. You are giving them credits. If you want them to pay, do not add it; they buy it at class checkout or from the Package tab on your calendar widget. See How clients purchase packages.

If you need any further help with this, please email hello@classfit.com.