Creating Class Packages

Once you’re logged into our website, go to Packages on the left side menu, then click on the dropdown then choose Create package.

When creating your class package, ClassFit provides several options to customize your class package to your business needs.

1. Package Name – This is what your customers will see when purchasing the package.
2. Package Description – Describe in detail what your package includes.
3. Package Options– Simple or Advanced as below:
   • Simple – You choose how many credits the customer will get, and they can use them on any classes or services you choose. 
   • Advanced – You can choose different numbers of credits for different classes and services. For example you might offer a package which allows a customer to attend 10 regular classes plus 1 personal training session.
4. Package type – There are four options:
   • Class Pack – This is a single class package or class pack. Once it expires, it will not renew automatically.
   • Recurring Membership – This is a membership that will renew automatically, based on the timings you set. At each renewal period, it will charge your client and give them a new set of credits.
   • Course – This is linked to specific classes. Once your client enrolls in the course, they will be automatically signed up for the linked classes.
   • Standing Reservation – This is a recurring membership linked to specific classes. When a client enrolls, they will automatically be signed up for the classes and will renew automatically until canceled.
5. Recur Period – If you have selected a recurring membership, you can make it recur either weekly, biweekly, 4 weekly, monthly, 3 monthly, or yearly.
6. First time client – If you want to offer a special discount for first-time customers, you can do so by checking the “First time clients only?” box. We will then only allow each account holder to purchase this once. Tip: you can create a class pack with one class if you want to offer a discount for the first class only.
7. Video on Demand Cost – This will determine if your uploaded pre-recorded videos will be costed separately or part of a package
8. How many credits do you want in your package? – This is how many classes will be assigned to the package.
9. Days Before the Package Expires – If you have selected a one-off class package, you can choose an expiry date. This will be the number of days after purchase that the class package will expire.
10. Currency – We will provide you with the currency options based on your account location.
11. Are all classes, services and video on demand included? – Everything / Let me choose. Select the classes that will be included in this package.

Once you’ve customized your package, click Create package.

Editing a package

Go to Packages > Edit packages and click the pencil icon on the package. Change any field as when creating it, then click Save. If clients already own this package, ClassFit asks whether the change should apply to them too. For a price rise you usually want No (new clients only). Click Yes only if existing clients should move to the new price or terms.

How Customers Purchase Packages

If you take online payments, your customers will check out online when they register for one of your classes. At this stage, they will be given the option to purchase the class at the pay-as-you-go rate set by you, or to purchase a package if you have created them, and they are relevant. In addition to this, you can also add a package widget to your website so your clients can purchase them without having to register for a class first.

Deleting Packages

From the class package, click on Edit packages. Then scroll down to find the packages you wish to delete in the table. Then click the trash can icon in the right-hand column. A popup will appear asking you to confirm you are ready to delete this package.

Customers who already have this package will not be impacted, however, it will stop new customers from purchasing this package in the future. If you want more information on how to edit packages which clients have already purchased, please see this link for further information – Adding and editing client-specific packages.

If you need any further help with this, please email hello@classfit.com.

Viewing Purchased Packages

In your ClassFit app, go to Packages on the left side menu and then click on Purchased Class Packages.

Review the List

You will now see a list of all purchased class packages. This page includes:

• Package Name
• Classes Left
• Cost
• Expiry/Renewal Date
• Status (e.g., Active, Cancelled)
• Actions (e.g., Edit)

Manage Packages

You can click on the pencil icon to view and manage details for each package, such as adjusting the expiry date or viewing the number of classes remaining.

We hope this article has been helpful. If you need any further assistance, please contact us at hello@classfit.com.

1. The package is linked to that class. Go to Packages > Edit packages, select the pencil icon beside the package, and make sure the class is ticked under “Are all classes, services and video on demand included?”. A pack that covers your general classes will not show on a specialist class unless you add that class to it.

2. The package status is Available. A Hidden or Legacy package cannot be bought. Clients who already have it can keep using their credits, but nobody can buy it again. To sell it again, create it again as a new package with status Available, or add it to the client by hand from their profile.

3. It is not first-time clients only. If “First time clients only” is ticked, a client who has booked any class before will not see it. This applies in the web app and in the mobile app. Edit the package and untick it.

4. The client does not already hold a recurring membership. By default a client can hold one recurring membership at a time. Turn on Settings > Class settings > Multiple recurring packages to allow more than one, or cancel the existing membership.

5. The client does not already have unused credits in that pack. They must use those first. To let them buy again, edit the package on their profile and remove the unused credits.

6. The package will not expire before the class date. A non-recurring pack with a short expiry is not offered for classes after its expiry.

Giving a package versus selling it. If you add a package from the client’s profile (Clients > name > Packages > Add package), the client is not charged. You are giving them credits. If you want them to pay, do not add it; they buy it at class checkout or from the Package tab on your calendar widget. See How clients purchase packages.

If you need any further help with this, please email hello@classfit.com.

Checking from the organizer view

From the organizer view, go to Clients on the left side menu, and then select the name of the client in question to navigate to their individual contact page.

On the individual contact page click on Packages, and edit the number of classes remaining in the client’s class packs and memberships as below.

Checking from the participant view

From the participant view, click on My packages.

You will see a list of any active memberships and class packs. This will include all details such as remaining classes. You can also cancel any recurring memberships from here.

If you need any further help with this, please email hello@classfit.com.