refund a client – ClassFit https://classfit.com Simple and Affordable Class Scheduling Software Mon, 07 Sep 2026 11:17:37 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.5 https://classfit.com/wp-content/uploads/2024/02/Classfit-Logo-1.svg refund a client – ClassFit https://classfit.com 32 32 How to refund a client (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates) https://classfit.com/knowledge-base/how-to-refund-a-client-ausbraindlatmalmexnorsinuae/ Mon, 15 Apr 2024 11:13:51 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24651 Refunds are processed by our payment partner, Stripe. You can refund non-disputed payments to your clients using the Stripe API or directly from the Dashboard.

From the Dashboard

  1. Find the charge to be refunded in the Payments overview page.
  2. Click the ••• icon to the right of the charge and select Refund charge.
  3. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
  5. Click Refund.

Using the Stripe API

Create a create_refund call in the API.

  1. In the API call, include the charge ID to refund.
  2. To refund an amount different than the full charge amount, include the amount parameter and enter the amount to refund. If no amount is entered, the default action will be a refund of the full charge amount.
  3. Run the API call.

If you need any further help with this, please refer to https://support.stripe.com/questions/refund-a-customer.

]]> How to refund a client https://classfit.com/knowledge-base/how-to-refund-a-client/ Mon, 15 Apr 2024 11:12:49 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24653 Integrations > Stripe. Cancelling a membership does not refund money already taken. Refund a missed discount code.]]> Refunds are processed through our payment partner, Stripe. This article covers the standard refund process used by most countries via the ClassFit x Stripe dashboard. If you’re in a country using Stripe Express instead, see our separate article on that process.

Steps to refund a client

  1. Log in to your ClassFit account
    Once logged in, go to Tools > Integrations.
  2. Access the Stripe dashboard
    Locate the Stripe integration and click on Access Dashboard.

Find the client and process the refund
On the payment page, find the client you wish to refund. Click the refund option on the right side of the client’s entry.

Choose refund amount

  • Full Refund: If you refund the full amount, ClassFit will also refund any associated fees with that account.
  • Partial Refund: To issue a partial refund, adjust the amount in the Refund Payment field.

Additional notes

  • Fee refunds: Be aware that full refunds include a refund of any processing fees.
  • Partial refunds: You can specify the exact amount to refund by editing the Refund Payment field.

Client forgot to use a discount code. A code cannot be applied after payment. Issue a partial refund for the discount amount: find the charge as above, click Refund, and enter the discount value in the Refund Payment field. The rest of the payment stays.

Cancelled membership. Cancelling a membership stops future payments but does not refund anything. Use the partial or full refund above for any money to be returned.

If you have any questions about the refund process, please contact us at hello@classfit.com.

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