1. The Client Has Cancelled Their Membership

The client may have manually canceled their recurring membership through their account settings.

2. The Business Has Cancelled or Paused the Membership

The business might have paused or canceled the membership for reasons such as a temporary closure, client request, or administrative action.

3. We Were Unable to Take Payment for the Membership Renewal

If the payment for renewal fails, it could be due to insufficient funds, an expired card, or the card issuer withholding funds pending client confirmation of the transaction.

What Happens if Payment Fails?

If we cannot process the payment for a renewal, we will notify both the business and the client via email to make them aware of the issue. The membership will remain active for an additional 24 hours to give the client time to resolve the payment issue.

• Second Attempt: After 24 hours, we will attempt to process the payment again. If the payment fails a second time, the membership will be canceled.
• Client Action: Once the payment issue is resolved, the client can purchase a new membership.

If you need any further assistance, please email us at hello@classfit.com.

For New Businesses

For new businesses, Stripe states:

“When you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer to establish the Stripe account.”

Standard Payout Timing

The standard payment times depend on the country your business is based in. Here’s the standard payout timing by country:

• 2 Business Days – Applies to: Australia, United States (except businesses in higher-risk industries)
  • Payouts of your available account balance are made daily and contain payments processed two business days prior. For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.
• 4 Business Days – Applies to: New Zealand
  • Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday.
• 7 Calendar Days – Applies to: All Other Countries (except Japan and businesses in higher-risk industries)
  • Payouts are made daily and contain payments processed seven calendar days prior. For example, payments received on a Tuesday are paid out by the following Tuesday.
• 14 Calendar Days – Applies to: High-risk businesses
  • Payouts are made daily and contain payments processed fourteen calendar days prior. For example, payments received on June 1st would be paid out on June 15th.

Alternative Payout Schedules

If you prefer payouts on a fixed schedule, you can choose to receive them weekly or monthly in your account’s payout settings:

• Weekly Payouts: You can specify the day of the week that payments should arrive in your bank account.
• Monthly Payouts: You can specify the day of the month. Payouts scheduled between the 29th and 31st are sent on the last day of shorter months.

Note: Choosing a weekly or monthly schedule doesn’t change how long it takes for your pending balance to become available. For example, if your account was set to a two business day daily payout schedule, it still takes two business days for your pending balance to be available.

Instant Payouts

With Instant Payouts, you can instantly send funds to a supported debit card. Instant Payouts are available 24/7, including weekends and holidays, with funds typically appearing in the associated bank account within 30 minutes.

Note: New Stripe users may not be immediately eligible for Instant Payouts. You can check your eligibility here.

For more information on Stripe’s payment policies, please click here.

If you need any further assistance, please email us at hello@classfit.com.

• Insufficient Funds
  The account linked to the card may not have enough money to cover the transaction.
• Expired Card
  The card might have passed its expiry date and is no longer valid.
• Card Issuer Withholding Funds
  The card issuer may have withheld funds pending client confirmation that the transaction is legitimate.

What to Do Next

If your card is declined, we recommend the following steps:

1. Contact Your Card Issuer
   Call your card issuer to confirm that everything is in order and that the attempted payment was genuine.
2. Retry the Payment
   After confirming with your card issuer, you should be able to re-attempt the payment.

If you need any further assistance, please email us at hello@classfit.com.

Adding payroll rules

On the Payroll page, click Add Payroll. A pop-up will appear where you can define the pay for each team member. Once complete, click Add payroll.

To export a report, click Export CSV.

What does the attendance figure count?

The attendance figure counts the total number of attendees across the classes in question. For example, if an instructor taught 10 classes and 10 people attended each one, the attendance figure is 100.

Can my team be paid directly from ClassFit?

No. ClassFit cannot pay your team members directly, and it cannot split a payment between you and them.

Everything your clients pay goes into your own Stripe account first, and Stripe pays it out to your bank account. You then pay your team yourself, in whatever way you normally do.

The Payroll tool is there to work out what each team member is owed, using the rules you set. It does not move money and it does not hold a balance for your team. Use Export CSV on the Payroll page to get the figures out for your own payroll or bookkeeping.

To check what has actually landed in your account, see How to get reports from Stripe and How long does it take to get paid.

If you need any further help with this, please email hello@classfit.com.

Please note – some countries such as Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates which connect a slightly different way. If you are connecting from one of these countries, please click here for a more appropriate tutorial.

Connecting to Stripe with an existing account

Once you’ve logged into the website, click on Tools, and then Integrations (as below).

Click on the toggle button for Stripe.

Enter your mobile number and email address as below. If don’t have an existing Stripe account you can use any email here and create a Stripe account in the steps that follow.

NB. If you want to connect to a pre-existing Stripe account, please ensure you use the email address associated with your existing Stripe account. More on connecting with an existing Stripe account here.

Stripe may ask you to confirm your identity with a 2FA code sent to your mobile device (as below).

Stripe will then ask you to provide your business type (as below).

Stripe will then ask you to provide further details about you and your business, depending on your business type (as below).

Stripe will then ask you to provide a link to your website. If you don’t have a website, this could also be a link to another relevant URL such as a social media page (as below).

Stripe will then ask you to provide your bank details in order to send payments to you (as below).

Finally, Stripe will ask you to review your details before creating your account. If you’re happy your details are correct, click the Done button (as below).

Accessing your Stripe Dashboard

Now you’ve created and/or linked your Stripe account, you will likely wish to access it. To do this, go to Tools / Integrations and click Access dashboard (as below).

If it’s the first time you’re accessing your Stripe dashboard, we’ll ask you to enter a 4 digit PIN (as below). This will provide an extra layer of security for your Stripe account, and if you share your ClassFit account with multiple users, allow you to continue doing that, while limiting access to your Stripe account. Once you’ve created your PIN, you will need to enter this in the future when you access your Stripe dashboard (as below).

If you need any further help with this, please email hello@classfit.com.

1. Go to Settings at the left side menu.
2. Go to Billing Settings.

Add Payment Details:

Once you’ve entered your card details, enable the ClassFit payment plan by toggling the button for Payment plan status.

If you haven’t added your card details yet, you can do so in the Payment Card Details section.

Deactivating Your Payment Plan

• You can disable your payment plan at any time through the Settings > Billing settings menu.
• Note: When your payment plan is disabled, you will not incur any minimum fees, but your classes will not be visible to clients for booking.

Important Considerations

• Plan Activation: Your payment plan must be active for your classes to be visible and for clients to register.
• Disabling the Plan: While disabling the plan avoids fees, it also prevents clients from viewing and booking your classes.

If you need further assistance, please email hello@classfit.com.

Please note: In some regions such as Australia, Brazil, India, Latvia, Malaysia, New Zealand, and Singapore, Stripe may require additional steps. If you’re connecting from one of these countries, please follow the appropriate instructions.

Log in to ClassFit

Once logged into ClassFit, click on Tools, then Integrations. Click the button to Toggle ON.

Enter Your Mobile Number

Enter your mobile number and email to start the process. If you’re new to Stripe, you can set up a new account. If you already have an existing Stripe account, you can log in from this screen.

Provide Business Information

Stripe will ask you to provide your business type (e.g., Individual/Sole Proprietorship, Corporation, Non-Profit) and details about your business.

Enter Personal Details

Provide your personal details, including your name, date of birth, and home address.

Add Business Details

Stripe will ask you to provide further details about your business, such as your website. If you don’t have a website, you can enter a link to another relevant URL, such as a social media page.

Select a Bank Account for Payouts

Enter your bank details where Stripe will send your payments. Make sure to enter the correct account number and routing number.

Review Your Details

Finally, Stripe will ask you to review all the details you’ve entered. If everything looks correct, click Done to complete the setup.

Accessing Your Stripe Dashboard

Once you’ve created and linked your Stripe account, you will likely want to access it. To do this, go to Tools > Integrations. Then, click Access Dashboard.

Two-Step Authentication:
If this is the first time you’re accessing your Stripe dashboard, Stripe may ask you to enter a 4-digit PIN for added security. This PIN will be sent to your mobile device.

Once you’ve entered the PIN, you’ll be allowed to enter the Stripe dashboard, where you can manage your Stripe account.

If you need any further assistance with this, please email us at hello@classfit.com.