Go to Payments on the left side menu. Enter your 4-digit PIN. On the right side, click on the button that says Export CSV.

If you need any further help with this, please email hello@classfit.com.

1. The Client Has Cancelled Their Membership

The client may have manually canceled their recurring membership through their account settings.

2. The Business Has Cancelled or Paused the Membership

The business might have paused or canceled the membership for reasons such as a temporary closure, client request, or administrative action.

3. We Were Unable to Take Payment for the Membership Renewal

If the payment for renewal fails, it could be due to insufficient funds, an expired card, or the card issuer withholding funds pending client confirmation of the transaction.

What Happens if Payment Fails?

If we cannot process the payment for a renewal, we will notify both the business and the client via email to make them aware of the issue. The membership will remain active for an additional 24 hours to give the client time to resolve the payment issue.

• Second Attempt: After 24 hours, we will attempt to process the payment again. If the payment fails a second time, the membership will be canceled.
• Client Action: Once the payment issue is resolved, the client can purchase a new membership.

If you need any further assistance, please email us at hello@classfit.com.

Understanding the Issue

If your client encounters a screen that shows a payment amount of £0.00 during the verification process, this is a standard action by Stripe. Here’s why this happens:

• Card Validation: Stripe is attempting to validate the card, not charge it. This is why the amount shows as £0.00.
• Temporary Authorization: Clients may see a $1 pending charge on their bank statement during this process. This is a temporary authorization charge that will disappear from their statement.
• Authorization Request: When storing customer details, Stripe might send a request to the bank for either a $0 or $1 authorization to confirm that the card is valid and can be used.

What to Do Next

• Client Instructions: Ask your client to continue and validate the transaction as instructed on the screen. Once completed, the payment should process correctly.
• Reassure your client: Let them know that any temporary charge they see will be removed from their bank statement.

If you or your client have additional questions about this process, please email us at hello@classfit.com.

For New Businesses

For new businesses, Stripe states:

“When you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer to establish the Stripe account.”

Standard Payout Timing

The standard payment times depend on the country your business is based in. Here’s the standard payout timing by country:

• 2 Business Days – Applies to: Australia, United States (except businesses in higher-risk industries)
  • Payouts of your available account balance are made daily and contain payments processed two business days prior. For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.
• 4 Business Days – Applies to: New Zealand
  • Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday.
• 7 Calendar Days – Applies to: All Other Countries (except Japan and businesses in higher-risk industries)
  • Payouts are made daily and contain payments processed seven calendar days prior. For example, payments received on a Tuesday are paid out by the following Tuesday.
• 14 Calendar Days – Applies to: High-risk businesses
  • Payouts are made daily and contain payments processed fourteen calendar days prior. For example, payments received on June 1st would be paid out on June 15th.

Alternative Payout Schedules

If you prefer payouts on a fixed schedule, you can choose to receive them weekly or monthly in your account’s payout settings:

• Weekly Payouts: You can specify the day of the week that payments should arrive in your bank account.
• Monthly Payouts: You can specify the day of the month. Payouts scheduled between the 29th and 31st are sent on the last day of shorter months.

Note: Choosing a weekly or monthly schedule doesn’t change how long it takes for your pending balance to become available. For example, if your account was set to a two business day daily payout schedule, it still takes two business days for your pending balance to be available.

Instant Payouts

With Instant Payouts, you can instantly send funds to a supported debit card. Instant Payouts are available 24/7, including weekends and holidays, with funds typically appearing in the associated bank account within 30 minutes.

Note: New Stripe users may not be immediately eligible for Instant Payouts. You can check your eligibility here.

For more information on Stripe’s payment policies, please click here.

If you need any further assistance, please email us at hello@classfit.com.

• Insufficient Funds
  The account linked to the card may not have enough money to cover the transaction.
• Expired Card
  The card might have passed its expiry date and is no longer valid.
• Card Issuer Withholding Funds
  The card issuer may have withheld funds pending client confirmation that the transaction is legitimate.

What to Do Next

If your card is declined, we recommend the following steps:

1. Contact Your Card Issuer
   Call your card issuer to confirm that everything is in order and that the attempted payment was genuine.
2. Retry the Payment
   After confirming with your card issuer, you should be able to re-attempt the payment.

If you need any further assistance, please email us at hello@classfit.com.

• Paid online: If your class is marked as paid online, you will need to pay for the class before you can register.
• Paid on-site: If your class is marked as paid on-site, you will need to arrange payment with your organizer outside of ClassFit.

How to Check the Payment Option

You can tell if a class is paid online or on-site by checking the class details page as shown below. Note that for ‘packages only’ payment, it is considered online.

Booking Via an Integrated Calendar

If you are booking via an integrated calendar, the payment details will be shown during checkout:

If the class is paid on-site, you will see a message like this:
“Please note that this class must be paid for on-site. You will not be charged now.”

If you need any further help with this, please email us at hello@classfit.com.

If neither of those options are available, the bank will return the money to Stripe, who will contact you via email for further action.

If you need any further help with this, please contact Stripe directly here.

Update your payment card details on the ClassFit mobile apps

Please follow the steps below to edit your payment card details on the ClassFit mobile apps.

• Log into the ClassFit mobile app
• On the navigation menu click Settings.
• Scroll down to the section titled Payment Settings.
• Click the Remove Payment Details button
• Add your new card details and click Add Payment Details

Update your payment card details on classfit.com

Please follow the steps below to edit your payment card details on classfit.com

• Log into classfit.com
• Go to the left side menu and click on Settings. Click on Billing settings tab. Click on the Delete card button.

Once you have removed your payment card you will be able to add a new payment card.

Update your payment card details on a website calendar

Please follow the steps below to edit your payment card details on the ClassFit website calendar.

• Log in to your account on the website calendar
• Click My Account (top right)

• Click Info and then scroll down until you see Payment Info.
• Click the “X” Next to your existing card details.

• Click Edit payment info

• Add your new card details and then click Save

If you need any further help with this, please email hello@classfit.com.

Note: This tutorial primarily focuses on users with the integrated ClassFit x Stripe dashboard. If you’re located in countries such as Malaysia, Singapore, Mexico, Brazil, Australia, India, Latvia, or Norway where this setup isn’t available, alternative instructions are provided below.

Changing Payout Timings Through Your ClassFit x Stripe Dashboard (NEW)

Go to Payments on the left side menu.

In your Stripe dashboard, click on the pen icon beside Payout Schedule.

By default, your payout is scheduled to the first day of each month. You can modify this to manual payouts or automate the schedule to your preference, including daily, weekly, or monthly payouts.

Changing Payout Timings Through Your Stripe Dashboard

Note: This section is for those not using the ClassFit x Stripe integrated dashboard or those in unsupported countries like Malaysia, Singapore, Mexico, Brazil, Australia, India, Latvia, and Norway.

Log into Your Stripe Account:

• Navigate to your Stripe account and go to the Settings at the top right of the page.
• Select Bank accounts and scheduling under the Business settings section.

Set Up Your Payout Schedule:

• Choose your preferred payout schedule—daily, weekly, or monthly—or opt for manual withdrawals.

If you need further assistance, please email hello@classfit.com.