Expired Package:
The class pack or membership you purchased may have already expired before the class date. Make sure to check the package expiry date before booking the class.

Insufficient Credits:
The class pack or membership you have may not contain enough credits to join the class. Confirm that you have sufficient credits available in your package.

Class Eligibility:
Some class packs and memberships are restricted to specific types of classes. It’s possible that your package does not cover the type of class you are trying to join. You can verify this with your class organizer.

Logged into the Wrong Account:
It’s possible you might be logged into a different account. For example, some clients have accidentally signed up for multiple ClassFit accounts using different emails or social login methods. Ensure you are using the account linked to the package. You can verify this by checking that the package appears on your profile page.

Why a package is not offered at checkout
The organiser has not linked this class to the package; the package is for first-time clients only and you have booked before; a non-recurring pack would expire before this class; you already hold a recurring membership (cancel it first, or ask your organiser to allow more than one); organisers cannot buy their own packages.

Why a package you own did not work
It expired before the class date; it has no credits left; it does not cover this class type; or, for a membership, the renewal payment failed and it was cancelled. Check My Packages in participant view.

If you need any further assistance, please contact us at hello@classfit.com.

Click Clients on the left side menu. Then click on the name of your client.

On your client’s profile page, go to the Packages tab. If the client does not have a package, you will need to add one – click here for more details. Then click the pen icon to edit their non-recurring package.

Edit the number of classes left. Then click Save.

If you need any further help with this, please email hello@classfit.com.

At Checkout

Please see below for an example of what your client will see when they register for a class and arrive at checkout. We will always offer any package options you have available that are appropriate for this class. If any are missing, this is likely because you have not linked the package to the class the client is trying to register for, or they have credits remaining in an existing package and must use those first.

Via the Package tab on the Calendar Widget on Your Website

Once you integrate the ClassFit calendar to your website, there is a tab for Package. Your clients can purchase your packages directly from here.

If you need any further help with this, please email hello@classfit.com.