• Incorrect Input:
  The discount code may have been entered incorrectly. Remember, discount codes are case-sensitive.

• Discount Code Not Enabled:
  The discount code might not have been enabled by the organizer.

• Start Date in the Future:
  The discount code may have a start date that hasn’t begun yet.

• End Date in the Past:
  The discount code might have expired if the end date has already passed.

• Maximum Uses Reached:
  The discount code may have reached its maximum number of uses, or the client has already redeemed it based on the set limit.

• Class or Package Not Included:
  The organizer may not have included the specific class or package in the discount code’s eligibility.

• Organizer Registration:
  Organizers cannot use discount codes to register for their own classes or purchase their own packages.

If you need any further assistance with discount codes, please email us at hello@classfit.com.

However, you may sometimes notice that a class you have created is not included in the list. There are two reasons for this:

1. The class is marked as paid on site only. As the discount code is used for online payments only, it will not apply.
2. The class or package is free. As the class is free, no payment is required, therefore no discount can be applied.

If you need any further help with this, please email hello@classfit.com.

From the Tools menu on the left side, go to Discount codes. Then click Create discount code.

On the discount codes page, you can create and customize your discount codes using the form provided:

We have included more information on each field below:

• Discount name – This is for your information only, to help you identify the coupon.
• Discount Code – This is the code that your customers will use at checkout in order to apply the discount. This is case-sensitive.
• Discount Type – You can choose between a percentage discount, or a fixed discount, such as 10% or $10 off the total price.
• Cost – this is the amount you’d like to discount. For example, if you’d like to discount 10%, you would insert 10.
• Start / End – This is the date which your discount code will work from and the date which your discount code will stop working. This is a great tool for planning ahead.
• Quantity available – If you want to limit the amount of times this coupon can be use, you can do this by inserting a number here. For example, if you want to limit an offer to the first 100 customers.
• Uses per customer – If you want to limit the amount of times each customer can use this discount code, insert your number of choices here.
• Status – Select enabled if you want this coupon to go live, and disabled if you would like to disable it.
• What will this coupon work on – You can customize your discount to apply to anything from a single class or package, through to everything. Check the boxes for the products you would like the discount to apply to.

Once you’ve customized your discount code as required, click the Create discount code button. The page will refresh and your new discount code is ready for use.

A code cannot be applied to a payment already made. If a client forgets to use one, issue a partial refund for the discount amount.

Editing or deleting discount codes

Once you’ve created your discount codes, you can edit or delete them from the list. Click the pen icon on the right of any code to make changes and save them. Click the trash can icon to delete a discount code.

If you need any further assistance, please email us at hello@classfit.com.