class – ClassFit https://classfit.com Simple and Affordable Class Scheduling Software Wed, 14 Oct 2026 23:13:13 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.8 https://classfit.com/wp-content/uploads/2024/02/Classfit-Logo-1.svg class – ClassFit https://classfit.com 32 32 What happens if I manually add a client to a class that is already full? https://classfit.com/knowledge-base/what-happens-if-i-manually-add-a-client-to-a-class-that-is-already-full/ Mon, 15 Apr 2024 11:14:02 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24080 As an organizer, you can manually add a client to your class, even if it is already full. When you do this, the maximum number of attendees will automatically increase by 1, and the client will be added to the member list.

The client will also be notified that they have been signed up for the class as soon as you add them. This helps ensure they are aware of their registration, even if the class was initially full.

If you need any further help with this, please email us at hello@classfit.com.

]]> How to create a class using a template https://classfit.com/knowledge-base/how-to-create-a-class-using-a-template/ Mon, 15 Apr 2024 11:14:01 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=23935 Once you create a class for the first time, ClassFit will automatically generate a template for you, making it easy to create similar classes in the future. Follow the steps below to create a class using a template.

Steps to create a class using a template

  1. Go to the left side menu, go to Classes > Create a class.

2. Click on the dropdown under Template, and choose the existing one that you prefer.

3. Fill in Class Details

  • Once a template is selected, ClassFit will automatically populate all fields based on the template, except for:
    • Date and time, Attendance type (online or in-person), Minimum and maximum attendees

You can edit any other details as needed.

4. Complete the Form

Continue through the form, adding or editing the class information, and click Next to finalize the class.

Quick tips

  • Using templates speeds up the class creation process, allowing you to replicate successful class formats quickly.
  • Make sure to update specific details like dates and times to ensure accuracy for your clients.

If you need any further help with creating classes using templates, please email us at hello@classfit.com.

]]> How to drop out of a class https://classfit.com/knowledge-base/how-to-drop-out-of-a-class/ Mon, 15 Apr 2024 11:13:59 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=23910 If you need to drop out of a class, follow these simple steps:

  • Go to the ClassFit website and log in to your account.
  • Click on My Classes in the top navigation bar and find the class you want to drop out of.
  • On the class details page, click the Withdraw button to drop out of the class.
My Classes page showing the Withdraw button highlighted next to an upcoming Pilates booking

After withdrawing, you will receive a refund if the class’s refund policy applies. The specific terms will depend on the policy set by the class organizer.

Confirmation modal asking a client to confirm dropping out of a class with no refund

Alternative: Withdrawing via Your Website Calendar

If your business has a website with a ClassFit calendar, clients can also withdraw directly from there:

  1. Log in to your account on the website.
  2. Find Your Class under the calendar and click Withdraw next to the class you want to leave.

If you need any further help with dropping out of a class, please email us at hello@classfit.com.

]]> Can I book several people into the same class with the same account? https://classfit.com/knowledge-base/can-i-book-several-people-into-the-same-class-with-the-same-account/ Mon, 15 Apr 2024 11:13:57 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24228

Each ClassFit account can only book one space per class. It’s important that you book with your own account as this is linked to information that might be important to your studio / instructor. For example, some studios ask you to complete a medical questionnaire and sign their waiver before a class. It would be improper, and possibly even dangerous for a user to complete such information on someone else’s behalf.

If you need any further help with this, please email hello@classfit.com.

]]> Emailing Your Class https://classfit.com/knowledge-base/emailing-your-class/ Mon, 15 Apr 2024 11:13:56 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24260 There may be times when you need to email your class, whether it’s to inform them of a location change, remind them to bring specific equipment, or address any last-minute details. With ClassFit, you can quickly and easily send an email to your entire class directly from your dashboard.

How to Email Your Class

Navigate to the Class Details Page
Go to the Class Details page of the specific class you want to email.

Access the Email Option
Click on the action button highlighted below and then select Email class.

  • Select Recipients
    A pop-up window will appear, allowing you to choose who to email:

    • All class members
    • Main class and waitlist
    • Waitlist only

  • Compose and Send Your Email
    After selecting the recipients, fill in the email title and message. Once you’re ready, click Send.

ClassFit will send the email as if it were from you, including your name, logo, and brand colors. Any replies from your clients will go directly to your inbox.

Can I email just some of my clients?

You can email an entire class, as described above, or an individual client. You cannot currently email a custom selection of clients.

Text messages and information after a class

ClassFit does not currently support SMS. You also cannot automatically send information to clients after a class. We are adding email marketing and automatic email features in the near future that will let you do this.

If you have any questions or need further assistance, please contact us at hello@classfit.com.

]]> Editing or deleting a class https://classfit.com/knowledge-base/editing-or-deleting-a-class/ Mon, 15 Apr 2024 11:13:47 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24198 My Classes, including cancelling one class or the rest of a recurring set.]]> If you need to make changes to a class after creating it, ClassFit makes it easy to edit or delete your class.

Go to the Classes > My Classes page from the left side menu on your ClassFit dashboard.

Find the class you wish to edit or cancel. Click on the three dots on the right side of the class entry to access more options.

ClassFit My classes list with the row action menu showing Edit and Cancel options

Choose Edit class to open the Create Class Form. The form will be pre-filled with the existing details. Make your changes and click Submit to save them.

To cancel the class, select Cancel class. A confirmation dialog will appear, giving you the option to:

  • Cancel only this class
  • Cancel all classes from this date onwards
ClassFit cancel class modal with options to cancel one class or all recurring classes

Choose your preferred cancellation option and click Save.

Classes that have already taken place. Once a class is in the past, including its instructor, cannot be edited. Editing is only possible before the class start time.

If you require further assistance, please reach out to us at hello@classfit.com.

]]> How to offer free classes or trials https://classfit.com/knowledge-base/how-to-offer-free-classes-or-trials/ Mon, 15 Apr 2024 11:13:45 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=24234 If you want to offer a free class or trial, there are several ways to achieve this in ClassFit. Below are different options you can choose from:

Option 1: Creating a Discount Code

Create a 100% discount code by setting the discount to 100% and sharing the code with clients. This will allow them to book a class for free. If you want the code to be used only once (for example, as a free trial), be sure to set a limit of 1 use per customer.

For more details on creating discount codes, click here.

Option 2: Creating a Free Non-Recurring Package

You can create a non-recurring package with a cost of 0 (zero). Make sure to check the option First-time clients only so that only new clients can access this free package.

For more details on creating non-recurring packages, click here.

Create package form showing a Free Trial package with cost set to zero

Option 3: Manually Add a Package to the Client’s Profile

Another option is to manually add a free class package to a client’s profile. This can be done directly from the client’s profile page.

For more details on how to manually add a package, click here.

Option 4: Adding a Client Manually to a Class

If you want to add a client manually to a class for free, navigate to the class details page and manually register the client.

For more details on how to manually add a client to a class, click here.

If you have any further questions or need assistance, please email us at hello@classfit.com.

]]> Create a Class https://classfit.com/knowledge-base/create-a-class/ Mon, 15 Apr 2024 11:12:47 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=23856 Creating classes is the core of what you do. We’ve streamlined the process to make it as simple and flexible as possible, allowing you to create classes tailored to your needs.

Step 1: Accessing the Class Creation Page

After logging into the ClassFit website:

Click on Classes > Create a Class on the left side menu.

ClassFit sidebar navigation highlighting Create a Class with the class info form

Step 2: Filling Out the Class Information

In the Create Class form, you’ll need to provide various details about your class. Below is a breakdown of the fields you may encounter:

  • Template: Select existing class details as a template. This saves you time by pre-filling common fields, allowing you to update only the relevant parts for the new class.
  • Class Instructor: Assign an instructor for the class. Remember, an instructor cannot teach two classes at the same time.
  • Maximum Attendees: Set the maximum number of participants for the class. If this number is reached, a waitlist will be automatically created.
  • Additional Fields: Depending on your needs, you can include a medical questionnaire, minimum attendees required for the class to proceed, and more.
ClassFit create class wizard step one showing class name, image, and instructor fields

Step 3: Setting Class Location and Visibility

  • Attendance Type: Choose whether the class will be held in person or online via Zoom.
  • Map Class Location: Choose the venue from your saved locations. Add or manage venues under Tools > Locations, then select the one you want for this class from the dropdown.
  • Who Can See This Class: Choose from four visibility options: Everyone, People with a link to your calendar or profile, Existing clients only, or Clients with a link to your class.
ClassFit create class wizard step two showing class date, time, and duration fields

Copying the link for a private class. If you choose “Clients with a link to your class”, the link is the page address itself. Open the class from Classes > My Classes, then copy the URL from your browser’s address bar (it looks like app.classfit.com/class/1234567). Share that URL directly. This is not your profile URL and not your calendar widget URL; those show your whole timetable.


How far ahead the class is bookable. Each class has its own “How far ahead can clients book (days)” setting. This also controls how far in advance the class appears on your profile and calendar widget. There is no separate weeks setting on the widget itself; change this field on the class to show it further ahead or closer in.

Step 4: Payment and Refund Options

  • Class Cost: Enter the cost for attending the class.
  • Refund Policy: Select the applicable refund policy. You can choose from no refunds, full refunds, or specific timing options.
  • Payment Type: Decide whether payments will be processed online (via Stripe) or offline. For online payments, ensure your Stripe account is connected.

Which packages are included: If you link the class to packages, only those packages will work on this class. You cannot select any packages if the class is free, or if it takes payment in person rather than online.

Finalizing Your Class

After filling in all necessary details, click Submit to create your class. Your class will then be listed under My Classes, ready for attendees to register.

If you need any further assistance, feel free to contact us at hello@classfit.com.

]]> Make your classes recur https://classfit.com/knowledge-base/make-your-classes-recur/ Thu, 15 Feb 2024 11:33:20 +0000 https://classfit.com/?post_type=epkb_post_type_1&p=23635 Once you’ve created your classes, you may want to make them recur. Recurring classes will allow you to create your schedule for just one week, and then ClassFit will recreate them for you each week after that.

Making your class recur

Once you create your class, you will be asked if this is for a single class only or you want this to recur.

ClassFit edit class form with the Class type dropdown open on Recurring class

Select the days of the week you would like this class to recur. All classes will recur at the same time as the original. Then select the period for which you would like these classes to recur.  This can be indefinitely or you can enter a custom date.

ClassFit edit class form set to recurring with day-of-week checkboxes highlighted

You decide how far ahead your recurring classes appear to clients, using the How far ahead can clients book (days) setting on the class. There is no limit on this, so it can be 7 days, 30 days, 90 days, 180 days, or whatever suits you.

ClassFit also creates each class two weeks beyond that window. Those extra classes are visible to you only, so you can make any edits you need before the class goes live to your clients.

My recurring classes are not showing in future months

There are a few reasons this happens. Work down the list.

  1. The recur period had an end date. When you set the class up you chose either indefinitely or a custom end date. If you set a date, the series stops there. Edit the class to extend it.
  2. The set was paused. A pause set for a period will resume on its own once the period ends. A pause set to indefinitely cancels the upcoming classes and stops new ones being created. You can unpause a set again from the same three dots menu on the class. See Pausing recurring classes.
  3. The set was cancelled. If the class was cancelled and the option to cancel all future classes was chosen, the rest of the series is removed and no new ones are created. You will need to set the class up again.
  4. Clients cannot see that far ahead yet. Each class has a How far ahead can clients book (days) setting, 60 days by default. If that is set low, the classes exist but your clients will not see them yet. See Choosing when clients can make bookings.

How to check what happened
Go to the Activity page. Every action on your account is recorded there, including cancellations and pauses, and you can filter by class name or show admin activity only. See How can I track my account and client activity?

If you still cannot work out what happened, email hello@classfit.com and we will take a look for you.

If you need any further help with this, please email hello@classfit.com.

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