How to send an invoice

• Go to your Payments page.
• Create an invoice.
• Send it to the client.
• The client pays the invoice.

If you need any help with this, please email us at hello@classfit.com.

The 2% commission cap

The 2% commission is capped at $120, or the local equivalent, per month.

The monthly minimum fee

The monthly minimum fee is $45, or the local equivalent. If your 2% commission for a month is under the minimum, we charge the difference to bring you up to it.

When you are charged

If you have not reached your minimum fee, we charge the difference on the first day of the next month. This means you pay for the prior month.

Joining part way through a month

If you join part way through a month, the monthly minimum fee is pro-rated for that first part month.

If you have any questions about billing, please email us at hello@classfit.com.

For New Businesses

For new businesses, Stripe states:

“When you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer to establish the Stripe account.”

Standard Payout Timing

The standard payment times depend on the country your business is based in. Here’s the standard payout timing by country:

• 2 Business Days – Applies to: Australia, United States (except businesses in higher-risk industries)
  • Payouts of your available account balance are made daily and contain payments processed two business days prior. For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.
• 4 Business Days – Applies to: New Zealand
  • Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday.
• 7 Calendar Days – Applies to: All Other Countries (except Japan and businesses in higher-risk industries)
  • Payouts are made daily and contain payments processed seven calendar days prior. For example, payments received on a Tuesday are paid out by the following Tuesday.
• 14 Calendar Days – Applies to: High-risk businesses
  • Payouts are made daily and contain payments processed fourteen calendar days prior. For example, payments received on June 1st would be paid out on June 15th.

Alternative Payout Schedules

If you prefer payouts on a fixed schedule, you can choose to receive them weekly or monthly in your account’s payout settings:

• Weekly Payouts: You can specify the day of the week that payments should arrive in your bank account.
• Monthly Payouts: You can specify the day of the month. Payouts scheduled between the 29th and 31st are sent on the last day of shorter months.

Note: Choosing a weekly or monthly schedule doesn’t change how long it takes for your pending balance to become available. For example, if your account was set to a two business day daily payout schedule, it still takes two business days for your pending balance to be available.

Instant Payouts

With Instant Payouts, you can instantly send funds to a supported debit card. Instant Payouts are available 24/7, including weekends and holidays, with funds typically appearing in the associated bank account within 30 minutes.

Note: New Stripe users may not be immediately eligible for Instant Payouts. You can check your eligibility here.

For more information on Stripe’s payment policies, please click here.

If you need any further assistance, please email us at hello@classfit.com.

• Insufficient Funds
  The account linked to the card may not have enough money to cover the transaction.
• Expired Card
  The card might have passed its expiry date and is no longer valid.
• Card Issuer Withholding Funds
  The card issuer may have withheld funds pending client confirmation that the transaction is legitimate.

What to Do Next

If your card is declined, we recommend the following steps:

1. Contact Your Card Issuer
   Call your card issuer to confirm that everything is in order and that the attempted payment was genuine.
2. Retry the Payment
   After confirming with your card issuer, you should be able to re-attempt the payment.

If you need any further assistance, please email us at hello@classfit.com.