Client Support – ClassFit

Contacting ClassFit

Dan — Mon, 15 Apr 2024 11:13:48 +0000

We provide unlimited support via email for all our customers. Our average response time is usually under an hour, and we commit to responding within 4 hours maximum during business hours. Our business hours are 9:00am–11:00pm GMT, 7 days per week.

Can I call you, or get a call back?

Not for support. ClassFit does not have a support phone line and we do not offer call backs. All support is handled by email at hello@classfit.com.

If you need to speak to a person live, book a demo and we will go through it with you on a call at a time that suits you.

If you have just signed up and need help getting started, we can also give you an onboarding call if you give us a phone number. This is limited to the UK, US, Canada, Australia, New Zealand and Ireland.

There is also no calling feature inside ClassFit for contacting your own clients. If you need to ring a client, their phone number is on their client profile.

Email Support

Email support allows us to respond to each query faster. It also means you can send us screenshots of any issues you might have, which helps us better understand your problem so we can provide the best advice possible. Email also allows us to see your full history and communicate this clearly with our developers when appropriate.

To contact us, email hello@classfit.com.

What to Do If You Need to Hear a Human Voice

If you need to speak to someone, you can book a demo at a time of your convenience. Book a demo here.

If you have any questions or need assistance, please don’t hesitate to reach out via email.

Why didn’t I receive an email?

Dan — Mon, 15 Apr 2024 11:13:48 +0000

We send emails from time to time to confirm actions and purchases, and to update you on classes. Sometimes, you may be expecting an email but do not see it. We use Mailgun to send all our emails, which gives us a comprehensive overview of when emails were sent, received, and any issues that might occur. Below are common reasons why you may not receive an email and what you can do about it.

You Haven’t Verified Your Email Address

When you sign up, we ask you to verify your email.

The verification email should arrive in your inbox shortly afterward. If it doesn’t, please check your junk and/or spam folders. Once you have opened the email, click “Verify email” and you will be taken back to the login page, where you will now be able to log in.

The Email Was Filtered Into Your Junk Mail

Sometimes, emails are mistakenly filtered into your junk or spam folder. Some email providers offer several folders, such as “spam” and “junk,” making it even harder to find these emails. We recommend you thoroughly check these folders. If you find the email, mark ClassFit as a “safe sender” or “not junk” to ensure that you receive future emails directly into your inbox.

Your Email Provider Has Filtered ClassFit

In some cases, your email provider may completely block the receipt of an email by marking it as spam. This can happen if other users of this email provider have previously marked ClassFit emails as junk. Unfortunately, there is very little we can do about this, and we recommend signing up with a more established email provider that recognizes ClassFit as safe, such as Gmail.

If you need any further help with this, please email us at hello@classfit.com.

How many classes are left in my package?

Dan — Mon, 15 Apr 2024 11:13:48 +0000

To check how many classes are left in your package, make sure you are in Participant view. Then follow these steps:

Navigate to My Packages

From the dashboard, select My Packages from the top menu.

View Your Purchased Packages

Scroll down to see your purchased packages. Here, you will be able to see details about your bundle, including how many classes are remaining.

If you need any further help with this, please email us at hello@classfit.com.

How can I pay for a class I’ve joined?

Dan — Mon, 15 Apr 2024 11:13:48 +0000

When class organizers create a class, they choose between two payment options: paid online or paid on-site.

Paid online: If your class is marked as paid online, you will need to pay for the class before you can register.
Paid on-site: If your class is marked as paid on-site, you will need to arrange payment with your organizer outside of ClassFit.

How to Check the Payment Option

You can tell if a class is paid online or on-site by checking the class details page as shown below. Note that for ‘packages only’ payment, it is considered online.

Booking Via an Integrated Calendar

If you are booking via an integrated calendar, the payment details will be shown during checkout:

If the class is paid on-site, you will see a message like this:
“Please note that this class must be paid for on-site. You will not be charged now.”

If you need any further help with this, please email us at hello@classfit.com.

How to clear cache

Dan — Mon, 15 Apr 2024 11:13:48 +0000

Whenever you visit a website, your web browser saves certain information called “cache.” This is to speed up your browsing experience and to avoid re-downloading new webpages from scratch each time you visit them. But sometimes this cache can actually cause problems for your browsing experience and you may need to delete it.

How to Force Refresh a Single Page

Before you clear your cache, you can try a “force refresh”. This is more than a regular refresh, and you can do this with the below hotkeys:

Windows and Linux browsers: CTRL + F5
Apple Safari: SHIFT + Reload toolbar button
Chrome and Firefox for Mac: CMD + SHIFT + R

How to clear browser cache for Google Chrome

To clear the cache for Google Chrome, click the three dots icon in the top right of your browser window. Then, click More Tools option and select Clear browsing data.

Make sure that only the Cached images and files box is checked. Otherwise, you might accidentally clear your browsing history, saved passwords, cookies, and more.

Then, click the Clear browsing data button to clear your cache.

How to clear cache for Mozilla Firefox

To clear the browser cache for Mozilla Firefox, get started by clicking the Hamburger icon in the top right and selecting History.

Then, in the menu that appears next, select Clear Recent History.

Then, make sure to only check the Cache box to avoid clearing important browsing data. Then, click Clear Now to clear your cache.

How to clear cache for Safari

To clear the browser cache for Safari, you have two options. If you’re ok with clearing your entire browsing history (including cookies and visited pages), you can take the easy approach and just go to Safari → Clear History.

To only empty Safari’s browser cache, you’ll need to enable the Develop menu by going to Preferences → Advanced and checking the Show Develop Menu in Menu Bar box.

Then, you can go to Develop → Empty Caches to clear Safari’s browser cache.

How to clear cache for Internet Explorer

To clear the browser cache for Internet Explorer, get started by clicking the Gear icon in the top right to access the Tools menu. Then, find Safety and select Delete Browsing History from the sub menu.

Make sure to only select the Temporary Internet files and website files box to avoid clearing important information. Then, click the Delete button at the bottom.

How to clear cache for Microsoft Edge

To clear the browser cache for Microsoft Edge, click the Three Dots icon in the top right of your browser window.

Scroll down and click on Choose what to clear.

Make sure to only select the Cached data and files box to avoid clearing important information.

How to clear cache for Opera

To clear the browser cache for Opera, click the Opera icon in the top left, find the More Tools option, and select Clear browsing data from the sub menu.

For most cases, you should set Obliterate the following items from: equal to at least the last 4 weeks. Then, make sure to only check the Cached images and files box and then click the Clear browsing data button.

Your Opera browser cache is now empty.

If you need any further help with this, please email hello@classfit.com.