How to pause a recurring set

Go to Classes > My Classes and pause the recurring set for any period you want. You can pause indefinitely from a certain date, like a cancellation, or within a range of dates, for example over the Christmas holidays.

If you need any further help with this, please email hello@classfit.com.

• When a class is empty, it shows spaces available.
• As it fills up, it still shows spaces available.
• ClassFit shows the exact status only when three, two or one space remains, or when the class is waitlist only.

This means an empty class does not advertise its numbers. When a class is nearly full, we show the exact number of remaining spaces so clients can see whether a friend can join, while also creating a little urgency.

What ClassFit does

If you have not reached the minimum number you set, we email you 24 hours ahead of the class. It is then up to you to decide whether to cancel the class.

Telling your clients about your policy

How you tell clients about your minimum client policy is up to you. One example is to include it in your class description.

How to join Zoom classes via email

When you register for any class, ClassFit will send you an email confirmation. This is usually sent as if it comes from the studio directly, with their branding. If the class is a Zoom based class, the email will include a link to directly join the Zoom meeting. If your studio has opted to require a password to join Zoom meetings we will include this in the email too.

How to join Zoom through classfit.com

When you register for a Zoom-based class, we will give you access to the Zoom meeting via ClassFit too. From within classfit.com you can navigate to the class details page for the class you have registered for and click “Please click here to join your Zoom class”. This link will take you directly to your Zoom meeting.

How to join Zoom through your studio’s integrated calendar

When you register for a Zoom-based class, we will give you access to the Zoom meeting via ClassFit too. From within your studio’s integrated calendar, once you are logged into your account, you will see “Online stream links” to all online classes you have registered for. This link will take you directly to your Zoom meeting.

If you need any further help with this, please email hello@classfit.com.

On the class page, click on the Clients tab. Then check the box to check in clients.

If you need any further help with this, please email hello@classfit.com.

Confirmation emails

When you register for a class, ClassFit will send you a confirmation email. Sometimes this can get stuck in your junk or spam folder, so please check there too. If it does get marked as spam, we recommend that you mark us as a safe sender to avoid this happening again. We have included an example of what a confirmation email looks like below:

Checking in the app

Whichever version of the ClassFit app you are using, you can check which classes you are registered for in the same way. Once you’ve logged into your chosen ClassFit app, make sure that you have the Participant view selected. For more on this see this article.

Once you have confirmed you are in the Participant view, click on My Classes on navigation bar and you will be taken to the page you see below. This page will show you all of the classes that you are booked into.

The Upcoming tab shows classes still to come. The History tab shows classes you have already attended or missed.

Checking in your studio’s integrated calendar

If you prefer to use your studio’s integrated calendar, you can click on My Account as pictured below.

Once you’ve entered your account in the calendar, please click on Schedule, to see your list of upcoming classes. If you are registered for any classes you will see them listed below. You can even withdraw from the classes here, subject to your studio’s drop-out policy.

If you need any further help with this, please email hello@classfit.com.

Go to their profile page

From the dashboard, select Clients from the left-hand menu, then select the client’s name.

Edit contact information

On the client’s profile, select the pen icon to edit their main contact information.

Click Save after entering the information.

Can a client hide their mobile number?

ClassFit does not ask clients for a mobile number. A studio can ask for one on the intake form, which is up to the studio. If it is your own studio number, you do not need to show it. You can add or edit it on your profile page, on the About tab.

Editing a client’s details

You can edit a client’s main information from their profile using the pen icon shown above. Clients can also update their own account details under Settings, then Account Settings.

If you need any further help with this, please email hello@classfit.com.

Waitlist Rules More Than 12 Hours Before the Class Start Time

If one of your clients drops out of a class more than 12 hours before it starts, the first person on the waitlist will be automatically notified via email that a spot has opened up. This client will have one hour to confirm if they want to take the available spot.

• If they accept: The client is added to the class.
• If they decline or do not respond within the hour: The next person on the waitlist is notified, and the process repeats until the spot is filled or all waitlisted clients have been contacted.

If no one on the waitlist takes the spot, it will be made available to the public.

Waitlist Rules Within 12 Hours of the Class Start Time

When a space becomes available within 12 hours of the class start time, ClassFit’s priority is to keep the class full. In this case, all members on the waitlist will be notified at the same time, and the spot will be available on a first-come, first-served basis to anyone on the waitlist or the public.

Need Further Help?

If you need any further assistance, please email us at hello@classfit.com.

Pausing Your Recurring Classes

Navigate to Your Classes

In the top toolbar, click on Classes, then select My Classes to view all your classes.

Select the Recurring Class

Go to the list of classes and find the recurring class you want to pause. Click on the three dots on the far right of the class entry, and choose Pause Set.

Choose the Pause Duration

Set Period: Select this option to pause the class for a specific period. Enter the start and end dates for the pause. This will stop the class during this period, and once the period is over, the classes will resume automatically.

Indefinitely: Select this option if you want to pause the class without a set end date. You’ll need to specify the start date from which the class will be paused. This will cancel any upcoming classes in the series and stop new ones from being created.

If you need any additional assistance, please email us at hello@classfit.com.

1. You May Not Have Yet Connected to Stripe

If you’ve created classes that require online payment through Stripe, they won’t be visible until you’ve connected your Stripe account. This prevents potential clients from registering for your classes without being able to complete the payment.

• Solution: Connect your Stripe account to ensure all your classes appear.
  For instructions on connecting to Stripe, click here.

2. You May Have Created a “Private Class” by Mistake

When setting up a class, one option allows you to choose between making the class visible to Everyone or not. Private classes are only visible to you as the organizer and to users with the link or existing clients only. If you’ve accidentally set a class to these, it will not be searchable or visible to other clients.

Solution: Edit the class and switch the setting to “Everyone”. For more details on editing your classes, click here.

3. You Have Listed the Address Incorrectly

Customer searches are often based on location. If your class address is incorrect, it may not appear in location-based searches for local clients.

Solution: Double-check and correct the address on the class details page. You can verify accuracy by ensuring the map reflects the correct location.

4. You Have Reached Your Zoom Limit for the Day

Zoom imposes a 100-action-per-day limit on their API. Creating, editing, or deleting classes that involve Zoom meetings can quickly consume these actions. Exceeding this limit can prevent new Zoom classes from being created, leading to issues with class visibility.

• Solution: Wait until the next day for the Zoom limit to reset, allowing ClassFit to create the necessary Zoom meetings and make your classes visible. If some classes are still not showing, wait 24 hours and check again.

Still Having Trouble?

If you’ve tried these solutions and your classes are still not showing up, please contact us at hello@classfit.com, and we’ll be happy to help.