Knowledge Base
Can I get a refund if I drop out of a class?
Last updated on June 3rd, 2020
Sometimes plans change and you can no longer make a class that you have registered for. In this instance you are likely wondering if you can get a refund. In this article we’ll explain whether or not you can get a refund in different scenarios.
When a studio or class organizer creates a class, they also create a refund policy. You can find the studio drop out policy within the class details on any platform you book on – examples pictured below.
Refund policy types
Studios can choose from the following refund policies:
- No refunds
- Refund if replaced
- 100% refund if the student drops out before
- 48 hours
- 24 hours
- 12 hours
- 6 hours
- 3 hours
- 1 hours
What about if the studio cancels the class?
If a studio cancels a class you will be automatically eligible for a 100% refund.
Refund process
If you drop out of a class, and you are eligible for a refund based on the studio’s policy, this refund will be processed automatically.
- Paying with a membership or class pack: your class credit will be refunded to your account immediately.
- Paying electronically: Your refund will be automatically processed, however it may take 3-5 days for Stripe to complete your refund.
- Paying offline: If you have paid for a class outside of ClassFit, you will need to contact your studio to discuss refund options.
