Knowledge Base
Why didn't I receive an email
We will send you emails from time to time to confirm actions and purchases, and update you on classes. Sometimes you will be expecting an email but not see it. We use Mailgun.com to send all of our emails which gives us a comprehensive overview of when emails were sent, received and any issues that might occur. Below are the common reasons why you may not receive an email and what you can do about it.
You haven't verified your email address
When you sign up we ask you to verify your email.
The following email should arrive in your inbox shortly afterwards. If it doesn’t please check your junk and / or spam folders. Once you have opened the email please click “Verify email” and you will taken back to the login page, where you will now be able to login.
The email was filtered into your junkmail
This can happen sometimes. What adds further complication is that some email providers offer several folder such as “spam” and “junk” pictured below. This makes it even harder to find these emails. We recommend you have a good look through these folders, and if you find the email, mark ClassFit as a “safe sender” or “not junk” to ensure that you receive future emails directly into your inbox.
Your email provider has filtered ClassFit
This is one level beyond marking as spam, where your email provider completely blocks the receipt of an email. This is likely because other users of this email have previously marked ClassFit emails as junk. Unfortunately there is very little we can do about this and we would recommend you sign up with a more established email provider who recognise ClassFit as safe such as Gmail.
We hope this article has helped you. If you need any more help please contact us at hello@classfit.com.
