Knowledge Base
The difference between refund policies and check-in policies
Refund policies
Refund policies are for anyone who registers for a class and then withdraws before the class starts. You create your refund policy when creating a specific class. When you select a refund policy, we will provide a description of the policy below.
Refunds are specifically directed towards customers who have registered for a class and then withdraw later.
Example: If a you have selected the 100 percent (24 hours) refund policy, customers who register for a class and withdraw 25 hours before the class starts will receive a refund automatically. However, customer who withdraw 23 hours before the class will not receive a refund.
Check-in policies
Check-in policies are specifically for customers with unlimited class packs and memberships who register for a class and don’t show up. It is to stop customers signing up for multiple classes with no real intention of turning up, i.e reserving a space in case they feel like it on the day.
This is not relevant for customers who pay for individual classes or have limited class packs or membership, because they pay for that class with either money or a credit, so if they don’t turn up, it is less of a problem as they have already paid.
