Checking in clients to classes

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If you would like to keep track of which clients attended your classes you can use our check-in feature.

Video walkthrough

This video will guide you through how to set up your check-in policy and how to check-in your clients to classes.

 

Setting up your check-in policy

Sometime a client will register for a class and not show up. If they pay for an individual class or a limited class bundle, they will lose their payment or pass associated with this class. If you offer an unlimited membership option, it is possible for your clients to register for a class and not show up, without any penalty. To avoid this, we let you customize your own check-in policy to provide email reminders and/or charge clients who register and don’t show up to a class. From the Tools page, click Check-in settings. Once on the Check-in policy page, you can customize your check-in policy.

NB. This policy only applies to customers with unlimited bundles who register for the class themselves. If the customer has a bundle with a fixed number of classes, or the class organizer manually adds them to the class it will not apply. 

No-show policy types

There are four types of no-show policy available:

  • No charge, no email: If a client with an unlimited membership registers for a class but doesn’t attend, we will do nothing.
  • No charge, with email: If a client with an unlimited membership registers for a class but doesn’t attend, we will email them reminding them to withdraw from classes that they are unable to attend in the future.
  • Full charge: If a client with an unlimited membership registers for a class but doesn’t attend, we will email them reminding them to withdraw from classes that they are unable to attend in the future, and letting them know that they will be charged in full for this class.
  • Charge only of class is full: If a client with an unlimited membership registers for a class but doesn’t attend, we will email them reminding them to withdraw from classes that they are unable to attend in the future. If the class was full, we will let them know that they will be charged for the class in full, however if the class was not full we will not charge them.

To further customize your check-in policy we also give you the option to add 0-3 warnings to your clients before charging them. If you choose to provide warnings first, we will let the client know that this is a warning, and how many warnings they have left before we will begin to charge them the full class rate for any further no-shows.

NB. If you edit your policy, the new policy will apply to customers who register for your class after the edit. Customers who previously registered for a class, even if this class date is after the edit date have joined based on the previous terms which will still apply. 

If you need any further help with this, please email hello@classfit.com.

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