Welcome to our Knowledge Base
Getting Started
- Creating your ClassFit account
- Adding teacher profiles
- Make your classes recur
- Adding your branding
- Adding your terms and conditions / waiver
- Can I use ClassFit without a website?
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Connecting to Zoom and creating online classes
Account
- Can I use ClassFit without a website?
- Adding teacher profiles
- Adding your branding
- Setting up your profile
- Linking to your profile
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- Creating your ClassFit account
- How to change your email address
Classes
Clients
- How can clients find my classes
- Checking in clients to classes
- How can I see who registered for my classes
- Adding and editing client specific packages
- Adding clients to your database
- Can clients book multiple classes at one time?
- Can I get a refund if I drop out of a class?
- How to print a list of class attendees
Memberships and Class Packs
Integrations
- Connecting to Zoom and creating online classes
- Adding your calendar to your wordpress.org or HTML website
- Adding your calendar to other website builders
- Adding your calendar to your GoDaddy website
- Adding your calendar to your Squarespace website
- Adding your calendar to your Weebly website
- Adding your calendar to your Wix website
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
Payments
- Connecting to a Stripe Connect account (Australia, Brazil, India, Latvia, Malaysia, Mexico, Norway, Singapore and United Arab Emirates)
- How long does it take to get paid
- Why did a membership stop / not recur
- Can I get a refund if I drop out of a class?
- Why did my card get declined
- Can my clients have the choice to pay both online and offline for the same class?
- Refunds made to expired payment cards
- Why is my discount code not working?
Other Tools
- Creating discount codes
- Adding your terms and conditions / waiver
- How to stop emails going into junk
- Who gets notified when I edit a class
- Can I integrate my calendar on a wordpress.com website?
- Switching to a new Zoom account
- My Zoom classes show on ClassFit, but my Zoom meetings don't show in Zoom
- How to set the dates you get paid
- How to join Zoom classes
- Can I get a refund if I drop out of a class?
- How can clients find my classes
- Why did my card get declined
- How to cancel a recurring membership
- How to check how many classes are left in a class pack or membership
- Can clients book multiple classes at one time?
- Contacting Classfit
Troubleshooting
- Contacting Classfit
- How to switch between organizer and participant/attendee views
- Why didn’t I receive an email?
- I'm having issues with the Android app
- I'm having issues with the iOS app
- Checking which version of the mobile app you have
- Invalid Access Token Error
- Why isn't my class membership or class pack showing
