We understand that you want your booking platform to be efficient but remain personal. We’ve created a unique refund if replaced feature that maximizes your class attendance whilst keeping your customers happy.
With our 'refund if replaced' functionality, when a customer cancels and their place is filled by someone else, they get a full refund.
This system incentivizes customers to drop out as soon as they know, meaning a higher chance of filling that space and your class.
Our method helps align you and your clients’ interests. You’ll see fewer cancellations whilst maintaining a fair policy for your customers.
We know everyone has their own thoughts about what makes for a fair return policy so we’ve designed the ClassFit software to be flexible enough for everyone. You can choose whether you do or don’t offer refunds and if you do decide to offer them, under what terms.
If you choose to offer refunds for cancelled class places, you can facilitate this easily through the ClassFit software. You can also opt to use our ‘Refund if Replaced’ tool that will allow you to refund customers automatically if they cancel - but only if their place is taken by another customer.
This will not only incentivise customers to cancel as soon as they know rather than leaving it until the last minute but it will also maximize the chances of you having - and keeping - a full class.
Unique to ClassFit is our ‘Refund if Replaced’ functionality, where you can opt to only offer refunds if your customer is replaced by another class participant. The ‘Refund if Replaced’ tool was developed after a lot of market research and interviews with countless frustrated class organizers.
We overwhelmingly found that instructors didn‘t want to discourage sign-ups by not offering refunds but at the same time, wanted to avoid losing money with last minute cancellations.
This feature allows you to refund customers who drop out, but only if they are replaced. This means your customers will be incentivized to drop out as soon as they think they can’t make it, increasing the likelihood of both a replacement and a refund.
We want your customers to love you. And we also want you to be treated fairly. The fact is that most dropouts happen at the last minute. Whilst customers often know they might struggle to make it sooner, they don’t communicate this with no incentive to drop out as soon as they know.
Our optional ‘Refund if Replaced’ feature really imitates the “no harm, no foul” rule. It offers a more human approach to dealing with people, and helps to align everyone’s goal towards keeping your classes fuller. It gives your booked customers a safety net, and your waitlist customers a better chance of attending your classes. Finally, it ensures that you are never left chasing a last minute replacement and that you are never left out of pocket.