Help & Contact Us

Have a question or just want to talk to someone to see
if ClassFit is right for you? We’re here 7 days a week.

Book a personalized demo (with zero 'sales' push!)

Want to see if ClassFit is right for you? We offer one-to-one demos with our customer support team where we give you a tour of the platform and answer any questions you might have. 

Our demos are never sales-y and are only run by our customer support team, so there is never any sales push. We want you to love ClassFit – but only if it’s actually right for you and your business!

BOOK A DEMO

Prefer to email? Our average response time is 4 hours.

If you only have one or two questions, or if you’d simply rather email – you can always reach us at hello@classfit.com.

Our customer support is famously fast. We promise an email back within 24 hours, but our average response time is just 4 hours – and that’s 7 days a week. We know your business is important to you and we take your business really seriously – so we’re always here for you.

Continued support (even after sign-up)

Our support doesn’t stop when you sign up. You’ll still have access to the same rapid response times over email (our average response time is just 4 hours) and we also offer unlimited technical support Zoom sessions.

Our technical support sessions are perfect if you have a lot of questions, need help setting up or just want to talk to a human person! We do these over Zoom so we can do a live screen share of your ClassFit account and work through any issues you might have or do a live demonstration if you’re unsure how to use a feature. We offer both our troubleshooting Zoom sessions and our email support, 7 days a week.

Contact Us

If you would prefer to contact us by email, you can reach us at hello@classfit.com. We don’t offer phone support in order to maximize our email response times. We guarantee a same day response and our customer service team works 7 days a week, across multiple time zones.

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What Our Customers Say...

The customer service is exceptional. While there is a detailed help centre, if on rare occasions we cannot find an answer, we can log a case and ClassFit always comes back within 24 hours if not within minutes pointing us in the right direction. In a world that is fast moving, this is so key.

Bosh Fitness, United Kingdom